Executive management inexperience in card industry beginning to show - Senior Credit Manager Elavon Employee Review

1.0
Aug 23, 2012
Recommend
CEO approval
Business Outlook

Pros

Card processing business is already at scale in North America and Europe Substantial committment and capital available from parent company, U.S. Bank, N.A. Well respected by various departments within Visa, MasterCard, and American Express and their involved issuers Aggressively expanding in Europe and in South America

Cons

Executive management has little to no payment card experience, very little history or progress/promotion through U.S. Bank/Elavon Continued reliance on monthly fees to meet stated revenue goals and objectives Allowed DeWolff Broberg & Associates to destroy the operational excellence and world class North American operational facility, abandoned core principles and values which made the company successful year over year Engaged in high risk and extremely problematic business line leasing equipment through LADCO Leasing, created unacceptable reputational risks and financial losses which continue to plague the overall company Slow to react to emerging market conditions which allowed small business, low card volume merchants to be fully captured by various start up competitors and existing competitors Extreme disconnect between the company's executive management teams and the various sales channels, product channels, and operational organizations

Explore other reviews about Elavon

5.0
Mar 25, 2026
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

They paid you very well.

Cons

The commute was very rough.

3.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong environment for professional development and career growth. The organization provides ample opportunities to climb the ladder if you are proactive. I also believe the recent shift in leadership direction is a promising move toward the right future for the company.

Cons

The organization struggles with significant corporate bureaucracy and a siloed working environment, which leads to redundant projects and inefficient capital allocation. While the company pushes a 'total compensation' narrative, the liquid cash compensation and benefits packages—particularly health insurance flexibility—do not currently align with market standards. The lack of a cohesive product strategy remains a primary friction point for leadership.

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