Oct 17, 2016
Elavon Customer Service/Technical Support reviews
4.8
91% would recommend to a friend
Jamie Walker
Not enough data to show CEO approval
91% positive business outlook
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Reviews by job title
9 reviews
5.0
Mar 21, 2016
Room for advancement Higher starting pay
Current employee, less than 1 year
Knoxville, TN
Recommend
CEO approval
Business Outlook
Pros
I work in the customer care dept. They start you out at $13/hr which is great for the area. Benefits and insurance begin right away. They don't make you wait 90 days to start receiving them like most places. They promote from within. Very little supervision. You have your own desk. Everyone is very nice and willing to help you grow and advance in the company. Best company I've worked for so far. They cater in lunches from time for employee appreciation and have drawings for gift cards. No pressure to sell in my dept. they're owned by usbank so you could transfer to about anywhere in the us as well as several countries abroad.
Cons
It's a huge company with many departments. One problem is that for some departments we can only email them to get info for customers. we can't contact them directly and resolve the issue or begin to resolve the issue until they email us back which although usually is by the next day, but sometimes they don't email back and that customer wants you to call them back when you find out the answer. When you take 100 + calls / week you're not going to remember about that one call from way back when if that dept doesn't respond to your email.
5.0
Oct 30, 2015
Excellent Support and Atmosphere
Former employee, less than 1 year
Knoxville, TN
Recommend
CEO approval
Business Outlook
Pros
Management is extremely supportive even though this is a higher stress job. Workplace is beautiful.
Cons
You have to be good at dealing with upset people. Most of the people who call in are having a problem. Sometimes they are very upset.
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