Elavon - don't waste your time. - Customer Service Representative Elavon Employee Review

1.0
Nov 24, 2009
Recommend
CEO approval
Business Outlook

Pros

The pay is pretty good and the benefits are great. I've heard that outside of Customer Service, it is a fantastic company to work for.

Cons

There is a lot of favoritism. Poor management, there is a lot of either micro-managing. Then if you get away from the micro-managers, you'll get a manager that is so hands-off you'll wonder if you even have a manager at all. Management there is MORE than happy to let a 'regular' employee take the heat for a mistake, no matter whose fault it is. Opportunities for advancement are reserved for the favorites. The occurrence policy is very strict, but not completely unreasonable.

Explore other reviews about Elavon

5.0
Mar 25, 2026
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

They paid you very well.

Cons

The commute was very rough.

3.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong environment for professional development and career growth. The organization provides ample opportunities to climb the ladder if you are proactive. I also believe the recent shift in leadership direction is a promising move toward the right future for the company.

Cons

The organization struggles with significant corporate bureaucracy and a siloed working environment, which leads to redundant projects and inefficient capital allocation. While the company pushes a 'total compensation' narrative, the liquid cash compensation and benefits packages—particularly health insurance flexibility—do not currently align with market standards. The lack of a cohesive product strategy remains a primary friction point for leadership.

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