Basic call center job. - Customer Service/Technical Support Elavon Employee Review

4.0
Feb 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Great company values. Amazing people who work there. Training was 1 week in the basics of the job. After 1 week your on your own, using the company Intranet to help you figure out the rest. Sure, they have people to call if YOU need help but they didn't know half the time anyway. If you didn't meet your weekly or daily goals you were made to look like you didn't care. I did enjoy working there b/c of the customers and people who work there but it definitely lacked in other areas.

Cons

Poor management, the big higher up management is clueless to what really happens on the phone daily. No enough training to prepare you for your daily job. The company fees they charged their customers is outstanding.

Explore other reviews about Elavon

5.0
Mar 25, 2026
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

They paid you very well.

Cons

The commute was very rough.

3.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong environment for professional development and career growth. The organization provides ample opportunities to climb the ladder if you are proactive. I also believe the recent shift in leadership direction is a promising move toward the right future for the company.

Cons

The organization struggles with significant corporate bureaucracy and a siloed working environment, which leads to redundant projects and inefficient capital allocation. While the company pushes a 'total compensation' narrative, the liquid cash compensation and benefits packages—particularly health insurance flexibility—do not currently align with market standards. The lack of a cohesive product strategy remains a primary friction point for leadership.

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