4.0
Feb 23, 2015
Former employee, more than 1 year
Knoxville, TN
Recommend
CEO approval
Business Outlook
Pros
Great company values. Amazing people who work there. Training was 1 week in the basics of the job. After 1 week your on your own, using the company Intranet to help you figure out the rest. Sure, they have people to call if YOU need help but they didn't know half the time anyway. If you didn't meet your weekly or daily goals you were made to look like you didn't care. I did enjoy working there b/c of the customers and people who work there but it definitely lacked in other areas.
Cons
Poor management, the big higher up management is clueless to what really happens on the phone daily. No enough training to prepare you for your daily job. The company fees they charged their customers is outstanding.