Awful - Customer Care Representative Elavon Employee Review

1.0
Jun 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay is decent but not worth what the job entails

Cons

Everything. You never know what your going to get. The process on so many things even simple things are excruciating. There usually always something going on or going wrong. Cell tower issues, debit network issues, Elavon system issues. You name it. Everything is micro managed. Communication needs improvement. Way too many issues and things to learn, deal with and keep up with. Apply for open positions posted out and then never hear anything or interview for one and be promised they won’t leave you hanging and will give an answer within a specific date yet you hear nothing back. I don’t trust a company that operates that way. I even reported that to the manager. Recruiter for the company that handles internal employee interviews incompetent.

Explore other reviews about Elavon

5.0
Mar 25, 2026
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

They paid you very well.

Cons

The commute was very rough.

3.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong environment for professional development and career growth. The organization provides ample opportunities to climb the ladder if you are proactive. I also believe the recent shift in leadership direction is a promising move toward the right future for the company.

Cons

The organization struggles with significant corporate bureaucracy and a siloed working environment, which leads to redundant projects and inefficient capital allocation. While the company pushes a 'total compensation' narrative, the liquid cash compensation and benefits packages—particularly health insurance flexibility—do not currently align with market standards. The lack of a cohesive product strategy remains a primary friction point for leadership.

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