Understaffed - Customer Service/Technical Support Elavon Employee Review

3.0
May 10, 2015
Recommend
CEO approval
Business Outlook

Pros

Benefits, decent insurance, forty hours guaranteed, schedule does not vary from week to week.

Cons

You're not a person, you're a robot. Even when you're going above and beyond, no one considers it anything important or to be proud of. Customers sent in several letters to management during 2013 and 2014 letting them know that I took care of the issues and everything was flawless afterward. That got my name up to the CEO. It meant absolutely NOTHING at review time. Everything has a very "What have you done for me lately?" attitude, and if management won't actually tell you what they want.

Explore other reviews about Elavon

5.0
Mar 25, 2026
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

They paid you very well.

Cons

The commute was very rough.

3.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong environment for professional development and career growth. The organization provides ample opportunities to climb the ladder if you are proactive. I also believe the recent shift in leadership direction is a promising move toward the right future for the company.

Cons

The organization struggles with significant corporate bureaucracy and a siloed working environment, which leads to redundant projects and inefficient capital allocation. While the company pushes a 'total compensation' narrative, the liquid cash compensation and benefits packages—particularly health insurance flexibility—do not currently align with market standards. The lack of a cohesive product strategy remains a primary friction point for leadership.

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