Employ Needs a Reality Check - Implementation Project Manager Employ (MA) Employee Review

Leadership is completely disconnected from reality. They congratulate each other on how well things are going, without realizing that everything is broken, customers are frustrated, and teams are overwhelmed. When I left mid 2025, the implementation team was just two people, each juggling 30+ projects as well as the other duties assign to the team. On top of that, our closely aligned support team was replaced with an offshore group that provided little to no real support. Work became isolating and impossible. The company’s leadership is a revolving door. There’s a new CEO every year, and layers of VPs and managers, with very few people actually on the ground supporting customers. When concerns are raised, the response is that billable hours don’t justify new hires, even as employees are working evenings and weekends just to keep their heads above water. Leadership is overly focused on numbers to the point nothing else matters. The environment deteriorated to the point where every single implementation project manager on my team chose to walk away. I loved working at Lever when it was Lever. It’s disappointing to see how the product and teams have been mismanaged under Employ. For anyone thinking of joining their implementation team, be aware of what you’re walking into.