Solid place to work - Customer Service Representative (CSR) Empower Employee Review

3.0
Nov 22, 2022
Recommend
CEO approval
Business Outlook

Pros

I enjoy my teammates and my management team.

Cons

Not enough opportunity for overtime. PTO is a free for all. It's not based on tenure, and it's difficult to get time off.

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Empower Response
3y
We appreciate your review and are happy to hear you had a positive experience with your teammates and management team. Overtime availability is based on business and customer needs. Our time-off program is designed to balance the needs of our associates and our business.

Explore other reviews about Empower

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Rapid Growth Connected Leadership Open to new ideas and innovation Good pay, fair benefits

Cons

Large organization, takes a while to learn different organizational structures.

3.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Responsible Time (which is truly encouraged to be used and is one of the only things keeping people above water at the moment); great coworkers

Cons

Company is growing too big, too fast and employees simply cannot keep up and are burning out. Too many changes at once and employees feel senior leadership does not notice or they simply don’t care. Associates who have been with Empower since the beginning are saying this is not the same Empower they once loved working for.

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