Would not recommend - Customer Service Representative (CSR) Empower Employee Review

2.0
Dec 7, 2023
Recommend
CEO approval
Business Outlook

Pros

The benefits and pay are good. There are high expectations on paper but it is not monitored really so a lot of "free time".

Cons

It is like working at a circus and the ring leader (R. Linton) has no idea what the clowns are doing. There are ridiculous changes to cut costs and the customers suffer for it. There is no long term goal or directions, every day the target changes and everything is done by flying by the seat of their pants

Explore other reviews about Empower

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Rapid Growth Connected Leadership Open to new ideas and innovation Good pay, fair benefits

Cons

Large organization, takes a while to learn different organizational structures.

3.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Responsible Time (which is truly encouraged to be used and is one of the only things keeping people above water at the moment); great coworkers

Cons

Company is growing too big, too fast and employees simply cannot keep up and are burning out. Too many changes at once and employees feel senior leadership does not notice or they simply don’t care. Associates who have been with Empower since the beginning are saying this is not the same Empower they once loved working for.

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