Focusing on the Customer - Manager, Client Services Empower Employee Review

5.0
May 20, 2024
Recommend
CEO approval
Business Outlook

Pros

I came to Empower as part of the MassMutual Acquisition. Although the transition period was challenging (as transitions generally are), I have come to truly appreciate Empower's growth mindset as they constantly trying to improve how we support our customers! Managing a client facing team makes me truly appreciate the investments that are being made into technology, improvements, and innovation to be able to provide the best possible customer care. Additionally, I appreciate Empower's support of work/life balance as evidenced by things like unlimited time off for exempt employees and the consistently reevaluated and enhanced benefits packages as balance is critical for employee longevity. Finally, my very favorite part of working for Empower is their open-mindedness about remote work and I absolutely love my work from home arrangement!

Cons

Empower is only about a decade old (as compared to MassMutual, a company which pre-dated the Civil Warl), as such some things about the culture is still evolving. Every year I see progress made on this front, but every now and then I am surprised to find a wrinkle that has yet to be worked out!

Explore other reviews about Empower

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I like working here, I find the work life balance with this role to be ideal, and remote opportunities are regularly available at the company ever since the pandemic. Unlimited PTO and I don't have feel guilty to use it, team structure really helps when people are out of the office. Receive good salary for my part of the country, with yearly raises and bonus based on merit.

Cons

I don't have many cons, I would say it would depend on your manager, as is the case with most positions in this world. I've had amazing managers with my time here and some mediocre managers, but overall the job has been good enough to weather the storm of a bad boss.

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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