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Empower

Engaged Employer

Empower Client Services Manager reviews

3.8

71% would recommend to a friend

(49 total reviews)
avatar

Edmund F. Murphy III

72% approve of CEO

73% positive business outlook

Ratings by category

4.4

Work/Life balance

3.8

Culture & values

3.7

Senior management

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.4

Career opportunities

Manager, Client Services employees have rated Empower with 3.8 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Manager, Client Services professionals have a good working experience there. Empower is rated in line with the average (within 1 standard deviation) by Manager, Client Services professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

49 reviews
5.0
Jul 8, 2026

Great work-life balance with supportive team structure

Client service manager
Recommend
CEO approval
Business Outlook

Pros

I like working here, I find the work life balance with this role to be ideal, and remote opportunities are regularly available at the company ever since the pandemic. Unlimited PTO and I don't have feel guilty to use it, team structure really helps when people are out of the office. Receive good salary for my part of the country, with yearly raises and bonus based on merit.

Cons

I don't have many cons, I would say it would depend on your manager, as is the case with most positions in this world. I've had amazing managers with my time here and some mediocre managers, but overall the job has been good enough to weather the storm of a bad boss.

2.0
Feb 7, 2026

No lessons learned from Mass Mutual/miss the old Empower that cared about employees

Client services manager
Recommend
CEO approval
Business Outlook

Pros

Promote from within. Annual bonus, Profit Sharing and merit increase, good time off policy

Cons

Moving all jobs out of US. Increasing responsibilities without increase in pay, limited advancement of American workers only care about "global" employees. Laying off American workers for foreign workers. Making CSMs now also be PAs but no discussion of increase in pay? You are.getting 2 for 1, the csms are getting 2 jobs and no incentive to do it or care how it will effect the employees

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Empower Response
5mo
Thank you for sharing your concerns. It is clear you care about Empower and your colleagues. All associates, regardless of location, meet the same standards for performance, compliance, and data security. Protecting participant information is central to our business. We understand compensation and job security are personal topics, and while business conditions and long-term strategy influence those decisions, we appreciate our associates who demonstrate our values, serve our customers, and contribute to our collective company success.
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Glassdoor has 2,547 Empower reviews submitted anonymously by Empower employees. Read employee reviews and ratings on Glassdoor to decide if Empower is right for you.