Giant Shift in Core Values - Response Center Engineer Endsight Employee Review

1.0
Aug 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Core Values - Great on paper Plenty of learning opportunities (You get out what you put in) Events - A lot of fun things Free Lunches

Cons

The number one complaint would have to be politics. It was really surprising how much politics could spring forth from a company with less than 50 employees. You really had to make sure that you had a positive attitude and agree with the direction that the c-class wanted to take. In other words, you had to be a "yes" man. Those who dissented were ostracized and their reviews reflected it. Opportunities presented to c-class as chances for improvement were looked upon as having a "negative attitude". It became steadily worse when they decided to acquire a mediocre company and use that as growth. It was a difficult time for those who had been there before and worked themselves to the bone only to see that most of the benefits leaned to the employees that they folded into the company. Case in point: legacy employees requested computers and entertainment equipment and were summarily rejected many times over but the next big upgrade to the office was a gym and a shower that really saw the majority of the use by new people. That's just one example of many, and I don't know about you, but if you work your rear off to make profit to the company and said company uses those profits to benefit a whole slew of people who just came in, I'm sure you'd feel a little resentment too. All this led to a heavily unhealthy environment. Also, as soon as you're out the door, they talk garbage about you behind your back (believe me, I know because I checked in with some friends after I've left (in my department and outside), and the things I've heard said about me destroyed any resolution of me ever wanting to come back. Core Values - They were good on paper, but left something to be desired in real life. A few of the c-class exemplified many of the concepts well. But I was shocked by the behavior of a few. It prods you to ask, "Why am I working so hard to line this guy's pockets?" I came to the correct conclusion shortly thereafter Events - After a while, the events seemed forced. It was really difficult to attend many of these things because most of my team would work 10+ hours to resolve problems (the stuff that pays the bills) and the company would wonder why we weren't energized to go perform an event that little interested us. Free lunches - again on paper was a good idea, but you would get looked down upon if you didn't immediately take that food and go back to work. I don't think this was true in any other department but ours. Also, it was looked down upon when you decided to go out instead of partake in the lunch. You can only eat "fresh" so many times or so much $5 dollar "pizza pizza" until it becomes repetitive. Employment growth - unless you went to a different department, you would eventually hit a ceiling and the c-class couldn't justify to themselves why they would pay an RCE so much money when the reasons were quite obvious: the people you had above us were incompetent and would take credit for our work. There's a reason why many of your client would avoid your TAMs and Sys Admins (when that position was there) and ask help from an RCE. There's a reason why we'd have to save those same groups' collective behinds when they'd implement an inferior product incorrectly due to poor planning. Employee benefits - I get it, it's a small company and it's difficult to negotiate a better rate. But still, I only used the insurance when I absolutely had to (I dropped over 3 grand in a single hospital stay). On top of paying over $250 in monthly premiums, the math just didn't add up. Work life balance - Again, when you have to pick up the slack for the departments around you, you have to work a lot. There were no methods to compensate for that (mind you were were exempt, salaried employees). If we were on hourly, it'd be a different story because then we'd maybe have a decent life. Jusk ask the engineers and how they have to perform sub par work b/c of fears of going over their estimated hours.

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Endsight Response
11y
Dear Reader, As you can see there are quite a few negative reviews on this site. The details associated with them make it clear that these reviews are indeed authored by a former employee. When the reviews first appeared, we had believed them to be the work of a specific former employee with malicious intent on damaging our reputation due to a competitive incentive. We surmised that the reviewer was using multiple aliases to make his feedback look much more systemic; however, we had no way to prove this. Given our belief that the platform was being used as vehicle to damage our reputation; we didn’t feel like we could respond honestly without coming off as defensive. Instead, what we decided to do was to engage our existing employees in attempt to find out whether these negative reviews truly embodied the way our existing employees felt at Endsight. We decided to use it as an opportunity to improve and grow regardless of the source of the feedback. We engaged with the company www.tinypulse.com. Their business model is to send our existing employees a single question survey every week designed to anonymously get critical feedback to managers. They compare your results to all other companies and provide a benchmark. What we learned from existing employees at Endsight is as follows: Many employees, but not all, agree with the critical feedback about our compensation policies and benefits: On the question about “How fair and competitive do you think the benefits are?” We scored a somewhat disappointing 6.8/10 (benchmark 6.9). Many specific details and comments were provided for us to consider. However, we also learned that employees who work at Endsight are, in general, happy. Tinypulse asks the question once per quarter “How happy are you at work (1-10)?” Jul 30, 2014: Our score 8.4/10 (benchmark 7.5) Oct 22, 2015: Our score 8.6/10 (benchmark 7.5) Jan 14, 2015: Our score 8.5/10 (benchmark 7.6) Apr 8, 2015: Our score 9.1/10 (benchmark 7.7) July 1, 2015: Our score 9.1/10 (benchmark is 8.2) In addition, existing employees rated us above the benchmark on many other questions regarding culture, core values, job security, how our customers feel about the service we provide, learning opportunities, quality of colleagues, and more. If you are currently considering a work opportunity at Endsight, we recommend that you talk candidly with existing employees. Don’t shy away from bringing up tough questions about these reviews and any concerns they may have created for you. You’ll have the opportunity to meet with 3-4 of our front line staff during the interview process. They will help you get a great feel for what it’s actually like at Endsight. All we ask is that you keep an open mind and decide for yourself. Thank you for your consideration!! Mike Chaput, Endisight CEO P.S. We have also been accused of posting “fake” reviews on this site. In fact, one of the other owners of Endsight, who is also an employee and entitled to his opinion, posted a review labeled “Great place to work if you want to make a difference”. No other executive has posted a review on this site.

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CEO approval
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Pros

- Leadership from top to bottom. - You learn a lot, real fast. - You get to travel to customer sites and they are all different. - Pay is good and paid by the mile if you're travelling to customer sites. - Berkeley site was super cool. Very startup feel.

Cons

- You have to learn a lot, real fast. - You get to travel to customer sites and they are all different. - Customers all have different setups.

4.0
Jun 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Endsight is an excellent company at which to upskill and move into different positions. People are internally moved through positions in accordance to career planning and interest and there is plenty of opportunity to learn new things and get better. The company has also been flexible with employees who, for example, need time off in excess of their available PTO. The pros of working here outweigh the cons, in my opinion.

Cons

Compensation at Endsight, including benefits and salary, is below what others will offer. The company will struggle to retain talent unless they improve their compensation. Endsight struggles with stability, changing software, job responsibilities, and initiatives often. These decisions are obviously planned at a management level, but come out of nowhere at a lower level requiring rapid shifts. You must be willing to work with that as an employee.

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