Endsight reviews

4.3

88% would recommend to a friend

(66 total reviews)
avatar

Mike Chaput

95% approve of CEO

82% positive business outlook

Endsight has an employee rating of 4.3 out of 5 stars, based on 66 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Endsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

66 reviews
1.0
Jun 17, 2015

Gone downhill and continues barreling down

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As a former technical account manager, I was able to work from home and come in the office whenever I wanted to. Or if I decided to go on a trip and answer emails, I had the freedom to do so. Most of the time I'd avoid the office and the rush hour traffic. I've heard about how the free lunches kept those at bay so i am neutral on this. I wasn't in the office enough but rumors said they got old quickly.

Cons

I highly recommend reading the critical reviews here. Not the fake ones created shortly after a constructive review to counter and raise the average score of the company.Many if not all the critical reviews are spot on and applies to the company today. It's unfortunate that honest criticism is viewed as negativity. There has been numerous complaint and fear and people I knew eventually quit. And this hasn't changed. Anything you say or do that's not rainbows and butterflies in their perspective is considered negative, regardless of the genuine feedback given, in addition to the time invested in formulating that feedback. Rather than creating fake accounts (sounds familiar?) and posting a perfect 5 for everything, learn from past mistakes and try to fix them. It's obvious even after all these years, the priority is on covering up flaws on the surface than fixing the core problems. For example, the recent stellar review is obviously fake. Firstly, all the TAMs I worked with were drained, out of touch because they're not in the office, and thinking about finding a new job. The last thing they would want to do is praise the company and list the "fun" things. The review is too happy-go-lucky. Secondly, I'm amazed that the author, a 3 year old TAM, knows exactly when a positoin was discontinued. Lastly, due to the gossip that goes on the office, a number of employees figured out who the author. I would love to meet the TAM (if he/she is real) because he/she is having "so much fun" and he/she is not working. I saw this coming. With the original response center gone, the culture, motivation, and innovation went with it. Next other crucial people left. Instead of being the first and last stop for any technical issues, it transformed into a standard helpdesk. At least now they are getting what they pay for. I myself had to solve higher level issues. I even reached out to my old buddies for help (and yes they were happy to help the client out) when i was stuck. Employees may have great ideas on how to improve process, workflow, or culture, just to get shot down or taken lightly. So even if there's an open door policy, what good is talking to an empty room? Worst of all, you feel judged in that empty room. Many of the team building events were created by the same people who made the company fun and great... but only the shells were left behind. It is empty without substance. A theme park outing can be fun, that is, if you pay for admission and have a stress-free day to explore right? If you don't make it to a company event, be prepared to get some backlashes. The benefits are awful and everyone knows it. But hey, it's a perfect 5 according to those stellar reviews. Very high employee and client turnover that plays a big role in the morale problems. but hey, it's a perfect 5 according to those stellar reviews.

avatar
Endsight Response
11y
Dear Reader, As you can see there are quite a few negative reviews on this site. The details associated with them make it clear that these reviews are indeed authored by a former employee. When the reviews first appeared, we had believed them to be the work of a specific former employee with malicious intent on damaging our reputation due to a competitive incentive. We surmised that the reviewer was using multiple aliases to make his feedback look much more systemic; however, we had no way to prove this. Given our belief that the platform was being used as vehicle to damage our reputation; we didn’t feel like we could respond honestly without coming off as defensive. Instead, what we decided to do was to engage our existing employees in attempt to find out whether these negative reviews truly embodied the way our existing employees felt at Endsight. We decided to use it as an opportunity to improve and grow regardless of the source of the feedback. We engaged with the company www.tinypulse.com. Their business model is to send our existing employees a single question survey every week designed to anonymously get critical feedback to managers. They compare your results to all other companies and provide a benchmark. What we learned from existing employees at Endsight is as follows: Many employees, but not all, agree with the critical feedback about our compensation policies and benefits: On the question about “How fair and competitive do you think the benefits are?” We scored a somewhat disappointing 6.8/10 (benchmark 6.9). Many specific details and comments were provided for us to consider. However, we also learned that employees who work at Endsight are, in general, happy. Tinypulse asks the question once per quarter “How happy are you at work (1-10)?” Jul 30, 2014: Our score 8.4/10 (benchmark 7.5) Oct 22, 2015: Our score 8.6/10 (benchmark 7.5) Jan 14, 2015: Our score 8.5/10 (benchmark 7.6) Apr 8, 2015: Our score 9.1/10 (benchmark 7.7) July 1, 2015: Our score 9.1/10 (benchmark is 8.2) In addition, existing employees rated us above the benchmark on many other questions regarding culture, core values, job security, how our customers feel about the service we provide, learning opportunities, quality of colleagues, and more. If you are currently considering a work opportunity at Endsight, we recommend that you talk candidly with existing employees. Don’t shy away from bringing up tough questions about these reviews and any concerns they may have created for you. You’ll have the opportunity to meet with 3-4 of our front line staff during the interview process. They will help you get a great feel for what it’s actually like at Endsight. All we ask is that you keep an open mind and decide for yourself. Thank you for your consideration!! Mike Chaput, Endisight CEO P.S. We have also been accused of posting “fake” reviews on this site. In fact, one of the other owners of Endsight, who is also an employee and entitled to his opinion, posted a review labeled “Great place to work if you want to make a difference”. No other executive has posted a review on this site.
1.0
Apr 9, 2012

Horrible company to work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- company events - It used to be the people but more good people are leaving. The ex-response center manager was heart of the company and it was sad to see him leave. Even though this is a currently a con, some of the employees he personally trained are still here, passing on his knowledge and belief of what a good tech should be. This shaped the company positively in the past. We miss you dearly. - New techs trying to grow their skills. The exposure of hundreds of clients can be intense. There is a trade-off, but i think it is worth putting in the extra time to tackle and learn

Cons

- Workload is not balanced across departments / people. Some employees' workload seem a lot less compared to those carrying the weight for their team. The response center senior guys last year seem to carry the weight for all departments. the project team senior guys seem to never sleep or get any of the benefits because they are on the road most of the time. - Low Morale. the original team who grew the company are all gone. The company will attempt to put a band-aid to "fix" morale issues but it's too late. - Politics. Marketing. Selling. this defines the small company more than the core values that were preached to us. It doesn't feel like the client is the #1 focus. It doesn't feel like the employees are a priority as "everyone is replaceable". People are good at talking, but really bad at executing and delivering. - Certifications. After losing the senior techs, some employees were pushed (almost forced) to get certifications so the company can stay partners with vendors for discount and benefits. Other employees did not have to; creating an unfair treatment in the workplace. - Horrible worklife balance. This is one of the biggest problems at Endsight. While told we should balance our work/life, it's near impossible for some. some employees are favored and some add little value to the company. Some do more harm than good. - Angry clients. Besides unhappy employees, a lot of clients are also very dissatisfied with the company's performance. It makes working here even harder. Smaller clients do not get the attention they deserve and bigger clients are leaving us. there is a big turnover rate. - Hugh turnover rate. In less than a year. senior guys and new hires are leaving. About 30% of the people left. These are not your average tech. These are the people who made working at Endsight fun, challenging, and boosted morale. - Low pay. Compared to the market average, Endsight nickel and dimes some employees. - Horrible health benefits. Can't even call them "benefits".

1.0
Aug 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Core Values - Great on paper Plenty of learning opportunities (You get out what you put in) Events - A lot of fun things Free Lunches

Cons

The number one complaint would have to be politics. It was really surprising how much politics could spring forth from a company with less than 50 employees. You really had to make sure that you had a positive attitude and agree with the direction that the c-class wanted to take. In other words, you had to be a "yes" man. Those who dissented were ostracized and their reviews reflected it. Opportunities presented to c-class as chances for improvement were looked upon as having a "negative attitude". It became steadily worse when they decided to acquire a mediocre company and use that as growth. It was a difficult time for those who had been there before and worked themselves to the bone only to see that most of the benefits leaned to the employees that they folded into the company. Case in point: legacy employees requested computers and entertainment equipment and were summarily rejected many times over but the next big upgrade to the office was a gym and a shower that really saw the majority of the use by new people. That's just one example of many, and I don't know about you, but if you work your rear off to make profit to the company and said company uses those profits to benefit a whole slew of people who just came in, I'm sure you'd feel a little resentment too. All this led to a heavily unhealthy environment. Also, as soon as you're out the door, they talk garbage about you behind your back (believe me, I know because I checked in with some friends after I've left (in my department and outside), and the things I've heard said about me destroyed any resolution of me ever wanting to come back. Core Values - They were good on paper, but left something to be desired in real life. A few of the c-class exemplified many of the concepts well. But I was shocked by the behavior of a few. It prods you to ask, "Why am I working so hard to line this guy's pockets?" I came to the correct conclusion shortly thereafter Events - After a while, the events seemed forced. It was really difficult to attend many of these things because most of my team would work 10+ hours to resolve problems (the stuff that pays the bills) and the company would wonder why we weren't energized to go perform an event that little interested us. Free lunches - again on paper was a good idea, but you would get looked down upon if you didn't immediately take that food and go back to work. I don't think this was true in any other department but ours. Also, it was looked down upon when you decided to go out instead of partake in the lunch. You can only eat "fresh" so many times or so much $5 dollar "pizza pizza" until it becomes repetitive. Employment growth - unless you went to a different department, you would eventually hit a ceiling and the c-class couldn't justify to themselves why they would pay an RCE so much money when the reasons were quite obvious: the people you had above us were incompetent and would take credit for our work. There's a reason why many of your client would avoid your TAMs and Sys Admins (when that position was there) and ask help from an RCE. There's a reason why we'd have to save those same groups' collective behinds when they'd implement an inferior product incorrectly due to poor planning. Employee benefits - I get it, it's a small company and it's difficult to negotiate a better rate. But still, I only used the insurance when I absolutely had to (I dropped over 3 grand in a single hospital stay). On top of paying over $250 in monthly premiums, the math just didn't add up. Work life balance - Again, when you have to pick up the slack for the departments around you, you have to work a lot. There were no methods to compensate for that (mind you were were exempt, salaried employees). If we were on hourly, it'd be a different story because then we'd maybe have a decent life. Jusk ask the engineers and how they have to perform sub par work b/c of fears of going over their estimated hours.

avatar
Endsight Response
11y
Dear Reader, As you can see there are quite a few negative reviews on this site. The details associated with them make it clear that these reviews are indeed authored by a former employee. When the reviews first appeared, we had believed them to be the work of a specific former employee with malicious intent on damaging our reputation due to a competitive incentive. We surmised that the reviewer was using multiple aliases to make his feedback look much more systemic; however, we had no way to prove this. Given our belief that the platform was being used as vehicle to damage our reputation; we didn’t feel like we could respond honestly without coming off as defensive. Instead, what we decided to do was to engage our existing employees in attempt to find out whether these negative reviews truly embodied the way our existing employees felt at Endsight. We decided to use it as an opportunity to improve and grow regardless of the source of the feedback. We engaged with the company www.tinypulse.com. Their business model is to send our existing employees a single question survey every week designed to anonymously get critical feedback to managers. They compare your results to all other companies and provide a benchmark. What we learned from existing employees at Endsight is as follows: Many employees, but not all, agree with the critical feedback about our compensation policies and benefits: On the question about “How fair and competitive do you think the benefits are?” We scored a somewhat disappointing 6.8/10 (benchmark 6.9). Many specific details and comments were provided for us to consider. However, we also learned that employees who work at Endsight are, in general, happy. Tinypulse asks the question once per quarter “How happy are you at work (1-10)?” Jul 30, 2014: Our score 8.4/10 (benchmark 7.5) Oct 22, 2015: Our score 8.6/10 (benchmark 7.5) Jan 14, 2015: Our score 8.5/10 (benchmark 7.6) Apr 8, 2015: Our score 9.1/10 (benchmark 7.7) July 1, 2015: Our score 9.1/10 (benchmark is 8.2) In addition, existing employees rated us above the benchmark on many other questions regarding culture, core values, job security, how our customers feel about the service we provide, learning opportunities, quality of colleagues, and more. If you are currently considering a work opportunity at Endsight, we recommend that you talk candidly with existing employees. Don’t shy away from bringing up tough questions about these reviews and any concerns they may have created for you. You’ll have the opportunity to meet with 3-4 of our front line staff during the interview process. They will help you get a great feel for what it’s actually like at Endsight. All we ask is that you keep an open mind and decide for yourself. Thank you for your consideration!! Mike Chaput, Endisight CEO P.S. We have also been accused of posting “fake” reviews on this site. In fact, one of the other owners of Endsight, who is also an employee and entitled to his opinion, posted a review labeled “Great place to work if you want to make a difference”. No other executive has posted a review on this site.
Viewing 1 - 3 of 66 Reviews

Glassdoor has 67 Endsight reviews submitted anonymously by Endsight employees. Read employee reviews and ratings on Glassdoor to decide if Endsight is right for you.