Toxic work environment - Customer Service Representative (CSR) Ethos Veterinary Health Employee Review

Customer satisfaction is high. Tries hard to improve patient care and veterinary medicine through research.

Too many middle managers and challenging communication channels

People you work with are fantastic. The medicine is high quality. If you are a hard worker and team player, you can spend years here building your career.

The high-up leadership and C-suite never had clear communication of the direction of the company. Because of this changes happen overnight and you are left to adapt quickly. It is pulling teeth to do your work because there are so many road blocks and approvals and levels of "managers" with egos to get through which slows progress and innovation. There are many managers and people not in correct roles. Even with managers and leads, unsure who is really in charge. Lots of layoffs across all corporate roles quite often.