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Thank you for your feedback. We are glad you enjoyed working with the team. The job description, work schedule, and duties are discussed during the interview process and then followed by a comprehensive New Counselor Admissions training conducted by our VP of Enrollment Management. In addition, the Vice President of Enrollment Management is always available during weekly calls and via email or teams if you have questions or concerns following the training. The University has high standards as we take customer service to our students seriously. We are sorry it was not a good fit for you. We wish you well in your future endeavors. Please reach out to our Vice President of Enrollment Management, Ryan Heintz if you would like to discuss further.