Working at Evernorth - Clinical Case Manager Evernorth Employee Review

3.0
Sep 17, 2023
Recommend
CEO approval
Business Outlook

Pros

I'm still thinking about it... My managers and assistant managers have been pretty decent folks to work with. My work life balance is stable.

Cons

Micro manager by department heads. You have to track your time, by clicking a button, which details the type of activities you are doing throughout your work day. The only time you are not working is during your lunch time. Otherwise any activities that they don't consider valuable counts against your metrics. For example if you a documenting a clinical note and hour or two after you talk to a client is considered non-valuable work. Sometimes your are so busy that you cannot complete documentation before your contact ends and have to add the note later. Completing required trainings are considered non-value. The time you are taking for required trainings and meetings count against your productivity/metrics. Your metrics is what your bonus and merit increase is based on.

Explore other reviews about Evernorth

1.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Not many at this point.

Cons

Management typically hires friends from other companies, so there's a lot of nepotism. And no one actually cares if you do something as long as you say the right things to the right people. The office culture is toxic, and if you're unlucky enough to work within 50 miles of a office, you're required to go in, even though leadership doesn't bother. You're micromanaged to within an inch of your life, and after the layoffs every single department is buried in intake forms, box reports, status reports and other busy work designed to hold resources hostage to prevent the automation the company claims to support. There is rarely time during the day to take care of biological needs like a trip to the restroom and the expectation is that if you take PTO, you're always available. Basically, management appears to be trying to make the work culture so poor that more people will quit, reducing opex and limiting the amount of "retirement" packages and layoffs they need to complete. Expectations at this point are completely unreasonable, and for an "innovation company" that pays lip service to putting the patient at the center it's pretty clear the company doesn't care about anything but revenue.

1
See reviews by: Helpful|Rating|Date|All