Bad. - Customer Service Representative (CSR) Expeditors Employee Review

2.0
Dec 20, 2021
Recommend
CEO approval
Business Outlook

Pros

You’ll hear all about the great benefits the second you get an offer. Benefits are ok but using them will lower an already industry low salary.

Cons

Prepare to get blamed for industry wide issues from your managers and customers. Low pay for the amount of work and responsibility you may have. Getting chewed out for mistakes made by other departments or other vendors. 3 weeks paid vacation you never take on your terms because the work load and deadlines will never allow it. Insane amounts of stress that leak into other aspects of your personal life. Rude and unprofessional vendors and customers. No support from your superiors because they’re just as busy as you are. Overworked and harsh consequences for missing track of one shipment from the hundreds you will receive. Limits on overtime and difficulty getting approved for it even though it’s necessary given the workload, then consequences for missed deadlines after you get denied. Long hours that still don’t feel like enough because the work load is so heavy. Out of touch supervisors and micro managers, prepare to receive many angry calls and emails questioning everything you do. No support in moving up, many have been in the same position for over 20 years. Promises of upward mobility if you’re willing to relocate when you first get hired, then managers who will do everything in their power to prevent this once you have the necessary experience. Unstructured and unnecessary corporate training schedule that will interfere with your already exhausting work load. Training that is actually needed for individual accounts is minimal at best, and be prepared to face consequences when mistakes are made as a result. This company has a no lay off policy and high turnover rate for a reason.

Explore other reviews about Expeditors

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

good environment employee engagement good industry experince

Cons

higher pay would be good but good benefits and time off

2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Stability and job security, formerly. Compressed work weeks and work-life balance, formerly. A 47-year no-layoff policy tested in two recessions and a pandemic. Formerly. Now? Well, all of those are gone, so it's hard to really cite anything other than that there's health care and the paychecks don't bounce.

Cons

The same stuff that's always been there, for one. Strict dress code. Dated systems they're trying to run away from as fast as humanly possible. Strict in-office culture with limited WFH. Little to no upward mobility; most senior management has been there for 20+ years and when someone does get promoted, the remaining jobs often seem to magically go to their buddies without getting bid. A complete inability to manage and coordinate anything effectively amongst multiple teams, which apparently is going to be somehow solved by laying off almost all the project/program managers. Oh, and on top of all that? Now, the new regime will lay you off, but first they'll gaslight you and claim the no-layoff policy never existed. Then they'll claim the team managers (who they conveniently also laid off) did the rankings that determined who got cut. Then they'll put a bunch of the survivors into a "bootcamp" and then make them interview to keep their jobs.

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