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Express Scripts

Acquired by The Cigna Group

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Call Centers need serious reconfiguration - Client Services Express Scripts Employee Review

3.0
Jun 25, 2012
Recommend
CEO approval
Business Outlook

Pros

The company is great to work for. The call centers, granted attendance is vital for call centers, are so poorly managed its ridiculous. You can't ask your manager for a day off because he/she will have to ask ALL the other managers ENTERPRISE WIDE, if you can have that day off. If you have a family, definitely stay away from the call centers. They pay well, but the restrictions and policies are so stringent, its almost impossible to get time off. Pay Cafeteria is pretty good

Cons

Flexibility Management of individual departments Attendance policy seriously needs to be based off of reality, and not what 2 people in a department of 60, think is "good."

Explore other reviews about Express Scripts

5.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

A Very good company so far

Cons

Nothing cons at this moment

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Stable employment and job security due to patient needs

Cons

It can be extremely slow at times and has very strict metrics

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