Disreputable employer - Senior Technical Writer Express Scripts Employee Review

Total focus was on increasing profits by cutting back on service to customers. Company designed policies and procedures to make it difficult for complaining customers to get help with orders, which were often mishandled. Insurance companies and pharmaceutical companies were dropping ES because their customers preferred doing business with more reputable companies. I was laid off and denied unemployment benefits. Company harassed me about signing an agreement not to sue them. I reported them to the state department of labor. Very shady company.