Pros
-Good pay -Remote -Paid holidays (most of the time)
Cons
- Managers can lack empathy, respect, and experience with taking calls. They hired people who never took calls before or are familiar with the process to attempt to coach us. - Insane standard per call while at the same time failing to communicate what people are doing wrong thus in a sense purposefully causing workers to fail and be let go. -Express Scripts and Cigna will NOT give you a proper schedule, you will NOT get 2 days off in a row they will give you 2 potentially random days off while they bear down on you for every small mistake you make -Cigna and Express Scripts are playing with the livelyhood of its employees by giving cryptic feedback to their standards, burning out their employees, and giving them the bare minimum wage.