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Extended Stay America

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Horrible Company - Guest Service Representative/Night Laundry Extended Stay America Employee Review

1.0
Aug 16, 2021
Recommend
CEO approval
Business Outlook

Pros

Working alone at night is the only good thing about the position I had.

Cons

This is a horrible company to work for and the management is even worse, especially at the Titusville location. The manager is very demeaning, belittling and extremely fake. She’ll smile and complain about other employees to you, so expect the same to be done with and about you. If you quit because you’re tired of being treated unfairly, you will not receive your outstanding PTO. Apparently you don't deserve it anymore. Expected to complete everything when it’s clearly impossible, because you know, you’re just one person. Business changes and seasons change so you would the management would realize that the workload will change along with it. Management likes to compare employees to other employees as well.

Explore other reviews about Extended Stay America

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

3.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Your on your own to make decisions which were supported by your supervisor at corporate.

Cons

Your on you own to solve all of the problems yourself. The company is very thrifty and you have to make due without a lot of needed items like towels and sheets.

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