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Extra Space Storage

Engaged Employer

Wants to be "Great" but ends up being "Good" - Business Analyst Extra Space Storage Employee Review

3.0
Oct 25, 2020
Recommend
CEO approval
Business Outlook

Pros

-Work life balance is the best I've had in my career -Nice office space with standing desks and sufficient equipment to get your work done

Cons

-The company response to COVID-19 was frustrating and, in my opinion, dangerous to its employees. There is a complete lack of trust of employees working from home, even during a worldwide pandemic. A company "coronavirus task force" was formed that ultimately considers itself more knowledgeable pandemic experts than the CDC and state experts and officials. -At the corporate office, there was little to no opportunity for training and further development available to me despite my multiple requests for further development. -This is the only company I've ever worked where a senior level (but non-manager) professional is not granted bonus or equity opportunities. As a very financially successful, publicly traded, S&P 500 company, this is beyond bizarre. -Company values that aren't reflected in its actual day-to-day culture.

Explore other reviews about Extra Space Storage

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits Work life balance Culture

Cons

More advancement opportunites in SLC versus chicago

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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