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Extra Space Storage

Engaged Employer

Watch your back and be "friends" with your boss to succeed - Property Manager Extra Space Storage Employee Review

1.0
Jul 12, 2022
Recommend
CEO approval
Business Outlook

Pros

OK raises and a good bit of autonomy. as long as you aren't caught "stealing time," you can basically show up and get a paycheck. If they write you up for something, correct it, but otherwise, you show up, clean some storage units and chill the rest of the day. And trust me, you don't actually have to "clean them" just sweep out some of the debris. They will tell you to clean the wall of the units. Don't do that, it's too much work and you can get away without doing it. They will give random bonuses, but if you look at how much money they are making, you will see that it is just an OK bonus. Health insurance is pretty cheap.

Cons

very unprofessional, the district managers do whatever they want and if that means firing somebody because they are jealous of them, they will do it. They will also lie. They let their "friends" do whatever they want, but will write you up for doing the same thing. They claim to value diversity, but HR didn't even acknowledge my email about inclusion. They promote friends only. My friend was fired and her district manager told her she would write a recommendation for her, and then ghosted her. Won't return her emails or phone calls. Two managers took lunch but didn't "clock out" on the same day and ate at the same time, but only one of them was fired. They are cutthroat! They fired another friend for having a visitor to the office for "too long" after she worked there for EIGHT YEARS!

Explore other reviews about Extra Space Storage

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

"Working at Extra Space Storage has been a highly positive experience overall. The company culture genuinely prioritizes work-life balance, providing predictable schedules and stable hours that are hard to find in retail environments. The benefits package is excellent, featuring a great 401(k) match, reliable health insurance, and helpful performance bonuses. Managers generally offer a lot of autonomy.

Cons

The only downside is that career advancement and regular merit raises can feel a bit limited, often depending heavily on your specific district manager and region. If you value independence, steady hours, and strong corporate support, it is a fantastic place to build a career."

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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