Good company, but internal morale lacking - Client Processing Specialist FM Employee Review

3.0
Mar 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, good pay scale, good office infrastructure. For staff working in the field, such as field engineers, account engineers, and account managers, significant training, on-the-job support, and mentorship is provided. Ongoing in-depth training is also offered for a number of other managerial positions. Good investment by the company in health-related initiatives.

Cons

Much of the training the company provides is focused only on field engineers and managers. Support staff, such as administrative professionals, are continually reminded by via exclusion from corporate events and the attitudes of management that they are not valued team members. In my experience as an administrative professional, the training I received was inadequate to non-existent for most of my time with the company. Also, as a company-wide policy FM Global does not allow managers to provide personal references to employees, as this is considered a liability issue. While colleagues are not barred from offering personal references, management will only confirm your standing with the company at the time of departure, your years of service, and salary (with your permission). Communication within the company and within certain departments can sometimes be ineffective. Critical information is sometimes not well understood by staff to whom it is most crucial. Wide-reaching changes to procedures are at times not well-communicated to some departments.

Explore other reviews about FM

5.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company, fantastic work life balance and people there are really nice

Cons

salary is okay but not the best compared with the other big tech companies

2.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

* Great business model at the foundation * Solid compensation program: Base salary + bonus * Sustained high profitability over the long term * Stable employement * Pension Plan

Cons

* Extremely hierarchical and regimented * Promotions based on favortism rather than true merit. Employees are precategorized and stigmatized on their ability for future career progression. * Extremely focused on metrics and internal objectives. This leads to box checking, cutting corners and bending rules to meet the numbers. * Extremely heavy workload. No work-life balance. * Management doesn't really incorporate employee feedback; they pretend to to check a box. * Quality of job suffers to keep up with quantity. Everything is becoming data driven and the data is often wrong. Enormous pressure to hit a button and accept at face value whatever the system spews out. * Our CEO builds fancy gold plated office buildings that aren't needed and pulled the plug on hybrid work to justify the investment in the real estate.

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