Out of Touch - Anonymous employee FMG Suite Employee Review

Thanks for taking the time to give us some feedback. It sounds like FMG Suite really let you down. We have thousands of clients, and with that many clients to take care of, our team is exposed to the full range of human character: from sweet and pleasant to, well... the opposite of sweet and pleasant. Client work is always going to involve some of this. That said, you're right we could improve how far we let these interactions go and your feedback is appreciated. Any client that is backwards enough to call one of our employees a sexist or a racial slur, will no longer be a client of ours; there never has been nor will there ever be an exception to this. All an employee needs to do is report this to their lead and someone from management will end the client relationship from there. We agree, nobody should have to put up with that and, to make sure that you're feedback in this respect was taken seriously, we met as a management team today to make sure that there was no ambiguity on our end. It's true our retail work doesn't run Agile, we adhere to an agency model because it's a better fit for our customers. However, our Dev team, (who build our web apps and enterprise client software) do run Agile: complete with Product Owner, Scrum Master, Developers (each with different velocities), and SMEs all executing within a 2-week sprint. It sounds like we could be better about iteration on the particular tools that you used. In hopes to improve in this area, we've doubled the size of our dev team this year. We'll also think about taking it easy on the number of photos that we take at company get togethers. Thanks again for the feedback. If you're open to giving us more specific feedback, please email us at feedback@faulknermediagroup.com (and don't forget to use 10-minute Email if you'd prefer to keep your anonymity).