Good Pay, Great Benefits, Poor upper management - Senior Customer Experience Ambassador Fair Employee Review

In my experience the upper management was very out of touch with what was going on in the lots. They would give out orders from their headquarters in Santa Monica without ever having stepped foot on our lot. Unrealistic expectations were set for us. When we had issues with customers and needed support they were rarely available. This was all for the Fair-Uber program which is no longer operating, probably because it wasn't very efficient.