Pros
If you like working by yourself it's not that bad.
Cons
Poorly run company in general who blames CSRs for crippling debt of company without any proper training. Sales managers yell at CSRs and creates a hostile work environment due to own stresses. No set policies or procedures in place and everyone is basically running around like chickens with their heads cut off. Absolutely no benefits because they don't make enough sales(which is your fault as the CSR) and you will get overtime but that is because there is no one there to make sure you get a lunch break. No rooms for advancement because it's a small company. Provides discounts/favors for friends, does sub par work, and then has to do more discounts to account for shoddy work in which case they will shift the blame to CSRs. Rules apply to only some employees and not others.