Completely unredeemable and totally pointless - Engineer Fetch Employee Review

1.0
Oct 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are OK if you’re able to survive long enough to use them. Day-to-day interactions with coworkers are good. You’ll probably get to work on shiny tech.

Cons

Oh man where do I even begin… If you’ve ever read “The Phoenix Project” which is a book used to describe how NOT to run IT departments/companies - every single one of the undesirable behaviors / patterns is on display here plus a lot of others. I have worked here for less than a year and a half and I have seen 5 reorganizations so far ranging from top level management being fired without being replaced to entire company wide restructurings around unproven AI products. This last restructuring has caused any remaining competent employees to simply throw in the towel and walk away leaving only the people that can’t leave and the people who just joined and have no idea what the extent of the problems are across the organization. The company itself cannot seem to orient itself around a singular goal or North Star - this seems to be left up to middle management to interpret so a lot of the day to day work you end up doing is likely going to be tied to someone’s pet project. Overall, I have found a lot of the projects and work I’ve been done to be entirely meaningless and disconnected from the company’s mission of which I am still not clear on. Any interaction I’ve had with leadership has been unimpressive and their opinions about direction of the company are mostly uninformed and untested - they are just firing from the hip 99% of the time. If things go awry, they’re somehow able to write it off without any repercussions and the org quickly forgets about it and finds the next shiny project to chase (eg the Super Bowl which was a complete flop but internally we were all informed that it was a massive success despite all indicators). The new project takes the place of any old work and lower level employees clean up the mess in their spare time. Also despite what articles you may have read online, the company itself is a total zombie corporation - meaning it keeps up operations by funding itself with debt instead of profits. This will catch up to it eventually. You will not have any hope of getting paid out in the event of an exit. All that said, I don’t entirely regret working here. I met some cool people. But I’m tired of putting on a smile every day to work for people who don’t deserve my time and energy.

Explore other reviews about Fetch

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits People team seems to genuinely care about employees

Cons

Company sometimes moves too quickly AI isn't a cure all

avatar
Fetch Response
3d
Thank you for sharing your experience. We’re glad to hear that our benefits and the care shown by our People Team have been meaningful parts of your time at Fetch. We also value your feedback regarding the pace of change and the adoption of AI. As the company evolves, we are committed to balancing innovation with thoughtful decision-making, clear communication, and meaningful support for our team members. Thank you for offering your perspective and for being on the journey with us!
1.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, great pto policy, great rewards system, on paper the company looks great

Cons

-incompetent leadership (not all, but a good portion) -bait and switch style hire process -they don't have solid direction on where they are headed so it's a lot of top-down confusion -leaders have heads in the clouds but don't know how the tactical things happen, so there are two different realities amongst execs and the lower level employees doing the work -pay comparisons are questionable -microaggressions, bullying, and bias run rampant as it's not much diversity -absolutely no one knows who does what, so you will spend hours or days finding the right person just to get a task done OR question answered. Causing unnecessary delays and tension. -Because of the ai first nature, a lot of people are hired that don't have a clue what they are doing tactically. So conversations and next steps are written and fueled by ai. -Everyone talks like walking philosopher degrees with unnecessary filler and jargon to SOUND like they know what they are doing, but not enough tactical skill. Semantics are huge here. Because of this, ALOT of miscommunication and confusion happens. -They don't have the proper organization or management tools, just slack heavy... as you can imagine chaos breeds in this space. Everyone says "Welcome to Fetch" instead of just hiring the right leaders to bring structure asap. -The focus is too much on doing whatever to get the job done and hit revenue goals.

3
avatar
Fetch Response
1mo
Thank you for taking the time to share your experience with us. While we are glad to hear that you've enjoyed the benefits and PTO, we are truly sorry to read what you've outlined in the rest of your review. Most importantly, we want to address your mentions of microaggressions, bias, and bullying. We care deeply about creating a safe, inclusive, and welcoming environment for everyone at Fetch, and we take your concerns seriously. We would be grateful for the opportunity to look into this further. Please consider reaching out confidentially to our People Experience team at px@fetchrewards.com so we can support you. We also really appreciate your candid feedback regarding role clarity and leadership direction. We understand how a disconnect between strategy and daily execution can cause unnecessary stress, and your insights are helpful as we continue working to improve our internal structure and communication. Thank you again for your honesty and for helping us recognize where we need to grow.
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