Fetch has lost its direction and everyone knows it - Executive Fetch Employee Review

1.0
Nov 15, 2025
Recommend
CEO approval
Business Outlook

Pros

There are still pockets of strong talent here and some teams genuinely try to keep things moving in the right direction. The product itself has potential when people are allowed to focus on it instead of reacting to constant shifts in direction. Pay and benefits were once a bright spot and, while they are starting to feel a bit shaky, they remain one of the few reasons people stay.

Cons

Leadership feels scattered and disconnected from the day to day reality of the company. Many employees talk about how little involvement the CEO seems to have anymore and how unsure he appears when he does show up. The Super Bowl ad spending is still a sore subject for a lot of people because it came across as a huge amount of money poured into something that felt more like image building than an actual strategic move. A group of big name Silicon Valley figures now influences much of the decision making, but this has not produced meaningful growth. Revenue feels stalled and the environment reflects that slowdown. The surge from in app ads in 2024 created momentum for a short time, but now the company is lunging at any growth idea it can find, even ones that seem rushed or unlikely to work. The decision to take on more debt and to look for ways to squeeze additional value out of consumer metrics has made many employees uneasy. Layoffs have become a recurring event and morale has taken a clear hit. The board of directors feels almost invisible at this point and employees often describe them as completely detached from the chaos happening in the actual business.

Explore other reviews about Fetch

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits People team seems to genuinely care about employees

Cons

Company sometimes moves too quickly AI isn't a cure all

avatar
Fetch Response
3d
Thank you for sharing your experience. We’re glad to hear that our benefits and the care shown by our People Team have been meaningful parts of your time at Fetch. We also value your feedback regarding the pace of change and the adoption of AI. As the company evolves, we are committed to balancing innovation with thoughtful decision-making, clear communication, and meaningful support for our team members. Thank you for offering your perspective and for being on the journey with us!
1.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, great pto policy, great rewards system, on paper the company looks great

Cons

-incompetent leadership (not all, but a good portion) -bait and switch style hire process -they don't have solid direction on where they are headed so it's a lot of top-down confusion -leaders have heads in the clouds but don't know how the tactical things happen, so there are two different realities amongst execs and the lower level employees doing the work -pay comparisons are questionable -microaggressions, bullying, and bias run rampant as it's not much diversity -absolutely no one knows who does what, so you will spend hours or days finding the right person just to get a task done OR question answered. Causing unnecessary delays and tension. -Because of the ai first nature, a lot of people are hired that don't have a clue what they are doing tactically. So conversations and next steps are written and fueled by ai. -Everyone talks like walking philosopher degrees with unnecessary filler and jargon to SOUND like they know what they are doing, but not enough tactical skill. Semantics are huge here. Because of this, ALOT of miscommunication and confusion happens. -They don't have the proper organization or management tools, just slack heavy... as you can imagine chaos breeds in this space. Everyone says "Welcome to Fetch" instead of just hiring the right leaders to bring structure asap. -The focus is too much on doing whatever to get the job done and hit revenue goals.

3
avatar
Fetch Response
1mo
Thank you for taking the time to share your experience with us. While we are glad to hear that you've enjoyed the benefits and PTO, we are truly sorry to read what you've outlined in the rest of your review. Most importantly, we want to address your mentions of microaggressions, bias, and bullying. We care deeply about creating a safe, inclusive, and welcoming environment for everyone at Fetch, and we take your concerns seriously. We would be grateful for the opportunity to look into this further. Please consider reaching out confidentially to our People Experience team at px@fetchrewards.com so we can support you. We also really appreciate your candid feedback regarding role clarity and leadership direction. We understand how a disconnect between strategy and daily execution can cause unnecessary stress, and your insights are helpful as we continue working to improve our internal structure and communication. Thank you again for your honesty and for helping us recognize where we need to grow.
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