Fast Paced, Willingness to Lend a Hand, but also a mess - Anonymous employee Fetch Employee Review

4.0
Apr 23, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you like to fly by the seat of your pants, have fun and open teammates, and be around a lot of people who are truly bought into a company -- Fetch is the place for you. There is lots of innovation happening in the digital retailing space and Fetch is quick to pick up on trends and build products for the user. They are rapidly growing and people are really excited about.

Cons

No one knows what their job is. This is now a ~200 person company operating as if they have 25 employees. It has become very bottom heavy in the sense that there are a lot of associate level employees and then senior leadership with no middle management. There is no organization to projects and anything foundational/sustainability is ignored due to laser focus on rapid user growth. Also, the health insurance is a small company our of WI and is really confusing. It's under 'Multiplan' but takes every provider ages to figure out wtf it is.

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Fetch Response
6y
Thank you for taking the time to provide feedback. We are currently in a transition period where we’re growing at a very fast pace. As we grow we are working to better our organization every single day!

Explore other reviews about Fetch

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- Inspiring Founder - High customer love - No a-hole culture - Smart people

Cons

- Growing pains of a high growth company - Could operate with more focus and clarity

1.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, great pto policy, great rewards system, on paper the company looks great

Cons

-incompetent leadership (not all, but a good portion) -bait and switch style hire process -they don't have solid direction on where they are headed so it's a lot of top-down confusion -leaders have heads in the clouds but don't know how the tactical things happen, so there are two different realities amongst execs and the lower level employees doing the work -pay comparisons are questionable -microaggressions, bullying, and bias run rampant as it's not much diversity -absolutely no one knows who does what, so you will spend hours or days finding the right person just to get a task done OR question answered. Causing unnecessary delays and tension. -Because of the ai first nature, a lot of people are hired that don't have a clue what they are doing tactically. So conversations and next steps are written and fueled by ai. -Everyone talks like walking philosopher degrees with unnecessary filler and jargon to SOUND like they know what they are doing, but not enough tactical skill. Semantics are huge here. Because of this, ALOT of miscommunication and confusion happens. -They don't have the proper organization or management tools, just slack heavy... as you can imagine chaos breeds in this space. Everyone says "Welcome to Fetch" instead of just hiring the right leaders to bring structure asap. -The focus is too much on doing whatever to get the job done and hit revenue goals.

3
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Fetch Response
1mo
Thank you for taking the time to share your experience with us. While we are glad to hear that you've enjoyed the benefits and PTO, we are truly sorry to read what you've outlined in the rest of your review. Most importantly, we want to address your mentions of microaggressions, bias, and bullying. We care deeply about creating a safe, inclusive, and welcoming environment for everyone at Fetch, and we take your concerns seriously. We would be grateful for the opportunity to look into this further. Please consider reaching out confidentially to our People Experience team at px@fetchrewards.com so we can support you. We also really appreciate your candid feedback regarding role clarity and leadership direction. We understand how a disconnect between strategy and daily execution can cause unnecessary stress, and your insights are helpful as we continue working to improve our internal structure and communication. Thank you again for your honesty and for helping us recognize where we need to grow.
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