Greatly Satisfying Both Professionally and Personally - Fraud Analyst Fetch Employee Review

5.0
Oct 2, 2021
Recommend
CEO approval
Business Outlook

Pros

There is no "not your job" attitude - if you have an idea you are encouraged to pursue it. Great work-life balance, especially with remote positions and many wellness/social events to break out a day and monotony. Amazing company culture, I have seriously not had a single interaction with anyone in the company that I felt was negative, inclusion and respect are the baseline and Fetch clearly puts a LOT of care when interviewing to make sure the culture fit is there. I can't stress enough just how much I enjoy going to work and interacting with my colleagues. The company puts as much care into the product and user's experience as they do with employees. In terms of career development in less than 1 year with the company I was given the opportunity to develop my skills more than what has been afforded to me in the previous 5 with other companies. If you have the will to learn they have the resources and are absolutely not shy about allocating them towards you and even encourage people taking advantage of this.

Cons

While there is a clear outline of basic work there is a bit of chaos (intentionally) around projects. If you are looking to just be told what to do for 8 or 10 hours every day this is absolutely not for you and you need to be able to find your own projects and network with other people in your own department or within the company. The company organizes everything around CST so if you are remote and in a different time zone there can be some issues being able to attend some of the events/meetings the company holds.

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Fetch Response
4y
Thanks so much for your note! We're so happy to hear how much you enjoy coming to work every day. It's also important to us that you feel comfortable taking the time off when you need to, so kudos for taking advantage of that unlimited PTO! We're honored to have employees like yourself who choose to develop their skills here at Fetch Rewards, and we promise to continue supporting you in your career development. Please reach out to our People Experience and Learning and Development teams if there's any personalized support we can provide!

Explore other reviews about Fetch

5.0
Jul 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fair compensation Amazing benefits Remote flexibility Supportive culture

Cons

Resourcing has been challenging - we do more with less - and sometimes our value speed can supercede process to our detriment.

1.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, great pto policy, great rewards system, on paper the company looks great

Cons

-incompetent leadership (not all, but a good portion) -bait and switch style hire process -they don't have solid direction on where they are headed so it's a lot of top-down confusion -leaders have heads in the clouds but don't know how the tactical things happen, so there are two different realities amongst execs and the lower level employees doing the work -pay comparisons are questionable -microaggressions, bullying, and bias run rampant as it's not much diversity -absolutely no one knows who does what, so you will spend hours or days finding the right person just to get a task done OR question answered. Causing unnecessary delays and tension. -Because of the ai first nature, a lot of people are hired that don't have a clue what they are doing tactically. So conversations and next steps are written and fueled by ai. -Everyone talks like walking philosopher degrees with unnecessary filler and jargon to SOUND like they know what they are doing, but not enough tactical skill. Semantics are huge here. Because of this, ALOT of miscommunication and confusion happens. -They don't have the proper organization or management tools, just slack heavy... as you can imagine chaos breeds in this space. Everyone says "Welcome to Fetch" instead of just hiring the right leaders to bring structure asap. -The focus is too much on doing whatever to get the job done and hit revenue goals.

3
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Fetch Response
1mo
Thank you for taking the time to share your experience with us. While we are glad to hear that you've enjoyed the benefits and PTO, we are truly sorry to read what you've outlined in the rest of your review. Most importantly, we want to address your mentions of microaggressions, bias, and bullying. We care deeply about creating a safe, inclusive, and welcoming environment for everyone at Fetch, and we take your concerns seriously. We would be grateful for the opportunity to look into this further. Please consider reaching out confidentially to our People Experience team at px@fetchrewards.com so we can support you. We also really appreciate your candid feedback regarding role clarity and leadership direction. We understand how a disconnect between strategy and daily execution can cause unnecessary stress, and your insights are helpful as we continue working to improve our internal structure and communication. Thank you again for your honesty and for helping us recognize where we need to grow.
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