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      Not a place for queers or people of color - Anonymous employee Fetch Employee Review

      1.0
      Jun 29, 2022
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They will try to pretend they hear what you have to say, but no real issues will be really taken into consideration. They have a good “wellness” program that you can’t really benefit from since you’ll be too busy.

      Cons

      They will give the low end of the pay ALWAYS if you don’t know your market worth. Queers and people of color are almost always forced to talk about how “great” it is to work for the company, and the company cannot adequately address the persistent DEI issues happening in their departments. They’re in denial thinking they’re doing the best. Management is mostly white and does not understand intersectionality. They spend more money on showing off how diverse they are, instead of actually walking their talk. Not all the employees have the same benefits, especially the unlimited PTO. There is no clear path to grow and you have to come up with all plans for how you’ll carve your way with minimum to no help from management.

      avatar
      Fetch Response
      4y
      Hi there - thanks for taking the time to leave a review. I'm sorry to hear about your experience. We want Fetch Rewards to be a welcoming and diverse place; that's a big priority for us, and is a focus of our Employee Resource Groups, DEIB Specialist, and Social Impact program. I hope that, if you're comfortable, you'll reach out to me so I can learn more about your experience and address the issues you mention here. Rachel Olchowka, Chief People Officer

      Explore other reviews about Fetch

      5.0
      Jul 7, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits People team seems to genuinely care about employees

      Cons

      Company sometimes moves too quickly AI isn't a cure all

      avatar
      Fetch Response
      3d
      Thank you for sharing your experience. We’re glad to hear that our benefits and the care shown by our People Team have been meaningful parts of your time at Fetch. We also value your feedback regarding the pace of change and the adoption of AI. As the company evolves, we are committed to balancing innovation with thoughtful decision-making, clear communication, and meaningful support for our team members. Thank you for offering your perspective and for being on the journey with us!
      1.0
      Jun 4, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, great pto policy, great rewards system, on paper the company looks great

      Cons

      -incompetent leadership (not all, but a good portion) -bait and switch style hire process -they don't have solid direction on where they are headed so it's a lot of top-down confusion -leaders have heads in the clouds but don't know how the tactical things happen, so there are two different realities amongst execs and the lower level employees doing the work -pay comparisons are questionable -microaggressions, bullying, and bias run rampant as it's not much diversity -absolutely no one knows who does what, so you will spend hours or days finding the right person just to get a task done OR question answered. Causing unnecessary delays and tension. -Because of the ai first nature, a lot of people are hired that don't have a clue what they are doing tactically. So conversations and next steps are written and fueled by ai. -Everyone talks like walking philosopher degrees with unnecessary filler and jargon to SOUND like they know what they are doing, but not enough tactical skill. Semantics are huge here. Because of this, ALOT of miscommunication and confusion happens. -They don't have the proper organization or management tools, just slack heavy... as you can imagine chaos breeds in this space. Everyone says "Welcome to Fetch" instead of just hiring the right leaders to bring structure asap. -The focus is too much on doing whatever to get the job done and hit revenue goals.

      3
      avatar
      Fetch Response
      1mo
      Thank you for taking the time to share your experience with us. While we are glad to hear that you've enjoyed the benefits and PTO, we are truly sorry to read what you've outlined in the rest of your review. Most importantly, we want to address your mentions of microaggressions, bias, and bullying. We care deeply about creating a safe, inclusive, and welcoming environment for everyone at Fetch, and we take your concerns seriously. We would be grateful for the opportunity to look into this further. Please consider reaching out confidentially to our People Experience team at px@fetchrewards.com so we can support you. We also really appreciate your candid feedback regarding role clarity and leadership direction. We understand how a disconnect between strategy and daily execution can cause unnecessary stress, and your insights are helpful as we continue working to improve our internal structure and communication. Thank you again for your honesty and for helping us recognize where we need to grow.
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