It's a Cool Kids Club and You're Not Invited. - Anonymous employee Fetch Employee Review

1.0
Aug 29, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Direct leadership was very supportive and would generally take time out of their schedule to talk through anything. Start up culture allows for opportunities to teach yourself new skills and learn new platforms, so there was a lot of room to grow as an individual contributor if you were interested. Compensation and benefits were decent. Working from home full time added a lot of flexibility and was definitely a nice-to-have.

Cons

I fully understand that there's a degree of pride and accomplishment associated with being one of the "OGs" of a tech company that encounters success, but the rift between the in-group and the out-group created an environment of such hostility that every meeting in one of those circles would border on creating a fight-or-flight response. You'll never be one of them, and they want you to know it. They will promote each other with vague, absurd titles, post pictures of themselves on work trips to Europe on LinkedIn "just bonding as humans, being real with each other, and connecting as a team" shortly after laying off a hundred people without notice. It is remarkably tone deaf and spoils the culture immensely. It is also not uncommon to be publicly called out in a Slack thread at 10 pm with borderline unhinged tirades for the sake of... making an example out of you? Motivating you? The loosey-goosey nature of tech start-ups propagates and legitimizes this behavior, and the only defense strategy exhibited is to try and shift blame. Spectators in these public grilling sessions will privately back you up (often taking the form of "yeah that was messed up" or "that's just how he is"), but will never publicly put their neck out to try and help. The fact that this is even an issue in the workplace is absurd and immature, and a general consensus is that these situations are motivated by stroking the egos of the Chosen Few and reminding you of your place. You will very likely feel like you're not able to trust anyone, and any attempt at speaking out or asking for help will result in someone else's selfish ulterior motive being satisfied with you at the stake. A majority of your in-person bonding sessions will consist of being around unbelievably drunk coworkers, and you're not a good fit with the culture if you don't do the same. Speaking objectively about the work itself, there is unnecessary complexity in its structure. I believe this is a result of short-term solutions becoming permanent structures and "oh, yeah, that's just how it is, here's a workaround" guidance. Processes are not intuitive. You just have to "know how it works." Again, this is normal in start-ups, but employee attrition caused by the toxic environment inhibits concrete, long-term stability. Additionally, the pressure of chasing business deals with tight deadlines and a tech org that vehemently opposes deadlines creates an environment where everyone is mad at each other and significant time is spent salvaging relationships because the juxtaposition in org priorities creates unnecessary tension.

Explore other reviews about Fetch

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits People team seems to genuinely care about employees

Cons

Company sometimes moves too quickly AI isn't a cure all

avatar
Fetch Response
3d
Thank you for sharing your experience. We’re glad to hear that our benefits and the care shown by our People Team have been meaningful parts of your time at Fetch. We also value your feedback regarding the pace of change and the adoption of AI. As the company evolves, we are committed to balancing innovation with thoughtful decision-making, clear communication, and meaningful support for our team members. Thank you for offering your perspective and for being on the journey with us!
1.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, great pto policy, great rewards system, on paper the company looks great

Cons

-incompetent leadership (not all, but a good portion) -bait and switch style hire process -they don't have solid direction on where they are headed so it's a lot of top-down confusion -leaders have heads in the clouds but don't know how the tactical things happen, so there are two different realities amongst execs and the lower level employees doing the work -pay comparisons are questionable -microaggressions, bullying, and bias run rampant as it's not much diversity -absolutely no one knows who does what, so you will spend hours or days finding the right person just to get a task done OR question answered. Causing unnecessary delays and tension. -Because of the ai first nature, a lot of people are hired that don't have a clue what they are doing tactically. So conversations and next steps are written and fueled by ai. -Everyone talks like walking philosopher degrees with unnecessary filler and jargon to SOUND like they know what they are doing, but not enough tactical skill. Semantics are huge here. Because of this, ALOT of miscommunication and confusion happens. -They don't have the proper organization or management tools, just slack heavy... as you can imagine chaos breeds in this space. Everyone says "Welcome to Fetch" instead of just hiring the right leaders to bring structure asap. -The focus is too much on doing whatever to get the job done and hit revenue goals.

3
avatar
Fetch Response
1mo
Thank you for taking the time to share your experience with us. While we are glad to hear that you've enjoyed the benefits and PTO, we are truly sorry to read what you've outlined in the rest of your review. Most importantly, we want to address your mentions of microaggressions, bias, and bullying. We care deeply about creating a safe, inclusive, and welcoming environment for everyone at Fetch, and we take your concerns seriously. We would be grateful for the opportunity to look into this further. Please consider reaching out confidentially to our People Experience team at px@fetchrewards.com so we can support you. We also really appreciate your candid feedback regarding role clarity and leadership direction. We understand how a disconnect between strategy and daily execution can cause unnecessary stress, and your insights are helpful as we continue working to improve our internal structure and communication. Thank you again for your honesty and for helping us recognize where we need to grow.
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