Unchecked Power - Technical Support Specialist Fetch Employee Review

1.0
Nov 10, 2023
Recommend
CEO approval
Business Outlook

Pros

The benefits are decent, and the option to work remotely is nice.

Cons

It has been observed that the organization's leadership is not open to valid concerns about unsound data and statistics, or any criticism from employees who hold them accountable. This is because they manipulate the data to obtain promotions and pay hikes for themselves. They can and will fire or let go of anyone in a role with the potential to balance the power dynamic. Recently, the company has opened an office in Mexico and hired around 20 people from there. However, they also laid off 19 employees, including 2 MXC employees who were hired less than a month ago, while still continuing to hire. The CEO acknowledged the fault of their leadership decisions during the first round of layoffs. However, the CEO then proceeded to go on a 7-week global vacation immediately and bragged about it. It was obvious that the CEO did not pay for his own mistakes, but rather the livelihood of many employees and the culture of the company were affected. This organization appears to be run by a privileged group of individuals who only care about their own financial gains, and are not people-first despite claiming to be. Almost everyone who made the culture tolerable was included in layoffs. The product's downward trend can be attributed to the outdated ideas of the leadership. They are insisting on incorporating irrelevant features, such as a social aspect while ignoring the market demand for a more accessible and technically sound app that functions effectively. They manipulate data to avoid accountability or blame employees.

Explore other reviews about Fetch

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits People team seems to genuinely care about employees

Cons

Company sometimes moves too quickly AI isn't a cure all

avatar
Fetch Response
2d
Thank you for sharing your experience. We’re glad to hear that our benefits and the care shown by our People Team have been meaningful parts of your time at Fetch. We also value your feedback regarding the pace of change and the adoption of AI. As the company evolves, we are committed to balancing innovation with thoughtful decision-making, clear communication, and meaningful support for our team members. Thank you for offering your perspective and for being on the journey with us!
1.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, great pto policy, great rewards system, on paper the company looks great

Cons

-incompetent leadership (not all, but a good portion) -bait and switch style hire process -they don't have solid direction on where they are headed so it's a lot of top-down confusion -leaders have heads in the clouds but don't know how the tactical things happen, so there are two different realities amongst execs and the lower level employees doing the work -pay comparisons are questionable -microaggressions, bullying, and bias run rampant as it's not much diversity -absolutely no one knows who does what, so you will spend hours or days finding the right person just to get a task done OR question answered. Causing unnecessary delays and tension. -Because of the ai first nature, a lot of people are hired that don't have a clue what they are doing tactically. So conversations and next steps are written and fueled by ai. -Everyone talks like walking philosopher degrees with unnecessary filler and jargon to SOUND like they know what they are doing, but not enough tactical skill. Semantics are huge here. Because of this, ALOT of miscommunication and confusion happens. -They don't have the proper organization or management tools, just slack heavy... as you can imagine chaos breeds in this space. Everyone says "Welcome to Fetch" instead of just hiring the right leaders to bring structure asap. -The focus is too much on doing whatever to get the job done and hit revenue goals.

3
avatar
Fetch Response
1mo
Thank you for taking the time to share your experience with us. While we are glad to hear that you've enjoyed the benefits and PTO, we are truly sorry to read what you've outlined in the rest of your review. Most importantly, we want to address your mentions of microaggressions, bias, and bullying. We care deeply about creating a safe, inclusive, and welcoming environment for everyone at Fetch, and we take your concerns seriously. We would be grateful for the opportunity to look into this further. Please consider reaching out confidentially to our People Experience team at px@fetchrewards.com so we can support you. We also really appreciate your candid feedback regarding role clarity and leadership direction. We understand how a disconnect between strategy and daily execution can cause unnecessary stress, and your insights are helpful as we continue working to improve our internal structure and communication. Thank you again for your honesty and for helping us recognize where we need to grow.
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