Pros
You work remotely from home and do not have to speak to people on the phone. The job is easy if you put in the time to really learn it. Great health benefits.
Cons
I had such high hopes when I was hired at Fetch. I really believed the talking points about diversity, getting promoted if you put in the work, and feeling welcome in the workplace. I was so wrong. I worked really hard in my position and was consistently overlooked for promotions by less qualify candidates who did subpar work as a support specialist. They were always a favorite by someone in the department. The worst part was the woman who took part in doing my interviews for multiple promotions. She was later dismissed for allegations of racism. And in my conversation with other employees, we all felt the negativity coming from her. I put in so much work and thought if I met the criteria for a promotion (and they laid this out in detail during orientation on what you have to do to get promoted to senior specialist positions and etc.) that I would succeed. But I never did. I felt more resentment by those in higher positions because I wasn't who they wanted to see do exceptionally well. I wasn't a favorite and I'm not white. I was beaten down mentally. It breaks my heart to see the customer service job advertise on a popular social media page. Last, they WILL lay you off unexpectantly and with no warning whatsoever. This company had a couple of mass layoffs. And it sucks when your account is suddenly deactivated out of nowhere. However, the company willingly kept a specialist who was KNOWN for cheating and using tools to horrendously solve tickets AND give him a promotion. At the end of the day, I felt like nothing more than a tax credit who was expendable at any moment. Lesson learned.
