This Place Hurts People - Software Engineer Fetch Employee Review

1.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

- extremely smart people who genuinely want to do the best they can - great benefits and strong compensation - solid flexibility as a remote-first-ish company - people here really do care about the work they are doing and there's a strong community, below leadership, of learning and mentorship

Cons

Where to even begin - nearly my entire tenure at Fetch has been watching people I respect and admire ground into dust and shoved out when they can no longer take it or the company arbitrarily decided it had no use for them any longer. Two rounds of layoffs in two years and both were complete blindsides. The most recent round came after a strong pivot from a consumer-information company to an AI-first company (exact phrasing from CEO). This corresponded with a promise that employees would not be laid off, and that the exploration of AI was to unlock productivity for everyone at the company. Surprise surprise - 2 months later and 10% of the company (all from tech), including the entire QA department - are laid off. Worse yet, they were all laid off in a single meeting where the CTO read from a transcript while looking away from the screen. Then the CEO would later say "everyone was notified personally and with care and respect". They really think everyone is that dumb, and it's just the most recent example of the fake transparency from a company that hilariously prides itself on trust while practicing the exact opposite. This company enabled a toxic executive for years, someone who once spent an entire town hall arguing that the words that he says, and they way those words make people feel, are the responsibility of the person he is saying them to. If his words are hurtful? Their fault for feeling hurt. There was a heroic engineer who spent the entire town hall arguing against this neanderthalic empathy-lacking tomfoolery, and guess who was laid off in 2023? Speaking of toxic, this is the type of place that uses diversity and inclusivity as a performative badge of hnor whilst simultaneously doing the bare minimum (or less) to make employees who need inclusivity the most feel welcome. The CEO very conveniently hand-waved the remove of "DEI" from the core company values as "well it's obvious that we value diversity and inclusivity, we don't need to say it". This person also once bragged about this month-long trip to Egypt in the same meeting that they talked about the layoffs in 2023, so, you can imagine how inclusive that felt. It's a company that is rotten to the core and that rot starts at the top and ferments and coagulates before trickling down. They trick people at the bottom with promises of rocket ships, golden parachutes, and trillion dollar valuations. I really hope that those people are able to see through it all before Fetch bottoms out and hurts them too.

Explore other reviews about Fetch

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits People team seems to genuinely care about employees

Cons

Company sometimes moves too quickly AI isn't a cure all

avatar
Fetch Response
2d
Thank you for sharing your experience. We’re glad to hear that our benefits and the care shown by our People Team have been meaningful parts of your time at Fetch. We also value your feedback regarding the pace of change and the adoption of AI. As the company evolves, we are committed to balancing innovation with thoughtful decision-making, clear communication, and meaningful support for our team members. Thank you for offering your perspective and for being on the journey with us!
1.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, great pto policy, great rewards system, on paper the company looks great

Cons

-incompetent leadership (not all, but a good portion) -bait and switch style hire process -they don't have solid direction on where they are headed so it's a lot of top-down confusion -leaders have heads in the clouds but don't know how the tactical things happen, so there are two different realities amongst execs and the lower level employees doing the work -pay comparisons are questionable -microaggressions, bullying, and bias run rampant as it's not much diversity -absolutely no one knows who does what, so you will spend hours or days finding the right person just to get a task done OR question answered. Causing unnecessary delays and tension. -Because of the ai first nature, a lot of people are hired that don't have a clue what they are doing tactically. So conversations and next steps are written and fueled by ai. -Everyone talks like walking philosopher degrees with unnecessary filler and jargon to SOUND like they know what they are doing, but not enough tactical skill. Semantics are huge here. Because of this, ALOT of miscommunication and confusion happens. -They don't have the proper organization or management tools, just slack heavy... as you can imagine chaos breeds in this space. Everyone says "Welcome to Fetch" instead of just hiring the right leaders to bring structure asap. -The focus is too much on doing whatever to get the job done and hit revenue goals.

3
avatar
Fetch Response
1mo
Thank you for taking the time to share your experience with us. While we are glad to hear that you've enjoyed the benefits and PTO, we are truly sorry to read what you've outlined in the rest of your review. Most importantly, we want to address your mentions of microaggressions, bias, and bullying. We care deeply about creating a safe, inclusive, and welcoming environment for everyone at Fetch, and we take your concerns seriously. We would be grateful for the opportunity to look into this further. Please consider reaching out confidentially to our People Experience team at px@fetchrewards.com so we can support you. We also really appreciate your candid feedback regarding role clarity and leadership direction. We understand how a disconnect between strategy and daily execution can cause unnecessary stress, and your insights are helpful as we continue working to improve our internal structure and communication. Thank you again for your honesty and for helping us recognize where we need to grow.
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