The worst company I ever worked for - Customer Service Fetch Employee Review

1.0
Aug 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Co-workers were friendly, supportive, and easy to work with.

Cons

The company started off strong, but during my tenure, things began to shift. A new manager took over who seemed unfamiliar with the nature of our work. Morale dropped significantly as employees were placed on performance improvement plans (PIPs) with unusual frequency—and, in many cases, unfairly. It appeared that certain individuals were being deliberately singled out. The justification for the PIPs was that they were intended to 'motivate' employees, which I found entirely misguided. In reality, it felt like a tactic to push people out rather than support their development. In my experience, no other company has used PIPs in such a punitive and demoralizing way. Employees were often afraid to speak up, and those who did were penalized. Leadership made operational changes without informing teams, only to later reprimand employees for not following protocols they were never made aware of. Internal meetings were reportedly held to decide who should be targeted next, creating a toxic, fear-driven culture. When employees are treated as expendable or used as scapegoats for leadership failures, trust erodes—and morale follows. The recent 10% layoff was just the latest in a series of quiet cuts. Hiring people from well-known companies has done little to improve conditions or restore direction. The company's future feels increasingly uncertain. Despite public aspirations of going public, there's been no visible progress. In contrast, a competitor in the same space successfully went public last year and now enjoys prominent visibility through high-profile partnerships, including branding on an NBA team’s uniforms and within their arena. Based on the current trajectory, it's hard to imagine this company reaching that level of success.

Explore other reviews about Fetch

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits People team seems to genuinely care about employees

Cons

Company sometimes moves too quickly AI isn't a cure all

avatar
Fetch Response
2d
Thank you for sharing your experience. We’re glad to hear that our benefits and the care shown by our People Team have been meaningful parts of your time at Fetch. We also value your feedback regarding the pace of change and the adoption of AI. As the company evolves, we are committed to balancing innovation with thoughtful decision-making, clear communication, and meaningful support for our team members. Thank you for offering your perspective and for being on the journey with us!
1.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, great pto policy, great rewards system, on paper the company looks great

Cons

-incompetent leadership (not all, but a good portion) -bait and switch style hire process -they don't have solid direction on where they are headed so it's a lot of top-down confusion -leaders have heads in the clouds but don't know how the tactical things happen, so there are two different realities amongst execs and the lower level employees doing the work -pay comparisons are questionable -microaggressions, bullying, and bias run rampant as it's not much diversity -absolutely no one knows who does what, so you will spend hours or days finding the right person just to get a task done OR question answered. Causing unnecessary delays and tension. -Because of the ai first nature, a lot of people are hired that don't have a clue what they are doing tactically. So conversations and next steps are written and fueled by ai. -Everyone talks like walking philosopher degrees with unnecessary filler and jargon to SOUND like they know what they are doing, but not enough tactical skill. Semantics are huge here. Because of this, ALOT of miscommunication and confusion happens. -They don't have the proper organization or management tools, just slack heavy... as you can imagine chaos breeds in this space. Everyone says "Welcome to Fetch" instead of just hiring the right leaders to bring structure asap. -The focus is too much on doing whatever to get the job done and hit revenue goals.

3
avatar
Fetch Response
1mo
Thank you for taking the time to share your experience with us. While we are glad to hear that you've enjoyed the benefits and PTO, we are truly sorry to read what you've outlined in the rest of your review. Most importantly, we want to address your mentions of microaggressions, bias, and bullying. We care deeply about creating a safe, inclusive, and welcoming environment for everyone at Fetch, and we take your concerns seriously. We would be grateful for the opportunity to look into this further. Please consider reaching out confidentially to our People Experience team at px@fetchrewards.com so we can support you. We also really appreciate your candid feedback regarding role clarity and leadership direction. We understand how a disconnect between strategy and daily execution can cause unnecessary stress, and your insights are helpful as we continue working to improve our internal structure and communication. Thank you again for your honesty and for helping us recognize where we need to grow.
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