No salary makes the toxicity worth it - Anonymous employee Fetch Employee Review

1.0
Aug 25, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is good. Many coworkers are excellent.

Cons

My time at Fetch was plagued by feelings of near daily confusion and frustration. Established norms at other companies seemed to be absent at Fetch. These often were the foundational pillars of what makes for a good business. For example, there was almost no onboarding process. The expectation relayed to me was that new hires should “onboard themselves.” It was a sink or swim environment, which several employees praised as a positive value during my time there. In my opinion, it is primarily by the tremendous efforts of the employees that Fetch chugs along and produces a usable product. Impactful, respectful leadership with any realistic vision seemed to me to be nonexistent. Many employees performed enthusiastic company loyalty to retain their jobs or climb the corporate ladder. Authentic dialogue with coworkers felt virtually impossible for this reason. It was hard to know who to trust. From what I saw, you were unlikely to be supported by your peers if you had any feedback whatsoever about how things are done at Fetch. People seemed to continuously choose to protect their jobs over trying to support each other or improve the company processes/culture. It was totally unsurprising to me when the most recent round of layoffs arrived. I personally believe that Fetch is a deeply toxic, fear-based culture at almost every level. I question if it can be saved. It felt like the culture was operating by design during my time there, so I am not sure if leadership thinks any change is necessary. There is no world wherein I would recommend this experience to anyone.

Explore other reviews about Fetch

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits People team seems to genuinely care about employees

Cons

Company sometimes moves too quickly AI isn't a cure all

avatar
Fetch Response
2d
Thank you for sharing your experience. We’re glad to hear that our benefits and the care shown by our People Team have been meaningful parts of your time at Fetch. We also value your feedback regarding the pace of change and the adoption of AI. As the company evolves, we are committed to balancing innovation with thoughtful decision-making, clear communication, and meaningful support for our team members. Thank you for offering your perspective and for being on the journey with us!
1.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, great pto policy, great rewards system, on paper the company looks great

Cons

-incompetent leadership (not all, but a good portion) -bait and switch style hire process -they don't have solid direction on where they are headed so it's a lot of top-down confusion -leaders have heads in the clouds but don't know how the tactical things happen, so there are two different realities amongst execs and the lower level employees doing the work -pay comparisons are questionable -microaggressions, bullying, and bias run rampant as it's not much diversity -absolutely no one knows who does what, so you will spend hours or days finding the right person just to get a task done OR question answered. Causing unnecessary delays and tension. -Because of the ai first nature, a lot of people are hired that don't have a clue what they are doing tactically. So conversations and next steps are written and fueled by ai. -Everyone talks like walking philosopher degrees with unnecessary filler and jargon to SOUND like they know what they are doing, but not enough tactical skill. Semantics are huge here. Because of this, ALOT of miscommunication and confusion happens. -They don't have the proper organization or management tools, just slack heavy... as you can imagine chaos breeds in this space. Everyone says "Welcome to Fetch" instead of just hiring the right leaders to bring structure asap. -The focus is too much on doing whatever to get the job done and hit revenue goals.

3
avatar
Fetch Response
1mo
Thank you for taking the time to share your experience with us. While we are glad to hear that you've enjoyed the benefits and PTO, we are truly sorry to read what you've outlined in the rest of your review. Most importantly, we want to address your mentions of microaggressions, bias, and bullying. We care deeply about creating a safe, inclusive, and welcoming environment for everyone at Fetch, and we take your concerns seriously. We would be grateful for the opportunity to look into this further. Please consider reaching out confidentially to our People Experience team at px@fetchrewards.com so we can support you. We also really appreciate your candid feedback regarding role clarity and leadership direction. We understand how a disconnect between strategy and daily execution can cause unnecessary stress, and your insights are helpful as we continue working to improve our internal structure and communication. Thank you again for your honesty and for helping us recognize where we need to grow.
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