This place pride's itself on breaking people down and burning them out - Anonymous employee Fetch Employee Review

1.0
Aug 28, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- some really hard working IC's across the business - pay was decent but given you had to work 60+ hours per week to meet the expectations of leadership, it wasn't great

Cons

- leadership, leadership, leadership. From the top down, the company is led by individuals with large egos who love pushing the message that "Fetch isn't for everyone". The CEO desperately tries to get people to believe he's this tech visionary... dude, you created a rewards app that barely works, you're not Zuckerberg. This was perfectly shown by his spending of $20 million on a super bowl ad that had no measurable impact on MAU's for the platform. Yes we saw a spike in sign ups, but leadership never actually did anything to get value from those sign ups. - Surrounding the CEO are a gaggle of "yes men" (and women) who only exist to stroke his ego and make the lives of the IC's in their reporting chain more difficult - The people team is completely ineffective, they know that what they are doing is wrong and yet they continue to do it because no one, especially the head of people has the spine to stand up for what's right - Don't get me started on one particular member of the the engineering leadership team, although they all have areas they need to improve in, but the woman I have in mind is one of the most disorganized, angry, and bitter people I have ever met. This typically wouldn’t bother me, but it bleeds into the work she does and how she collaborates with others. I still don't understand what she does outside of making mountains out of mole hills. - The company operates in a way that will almost certainly get them fined for being out of compliance with regulatory standards. This is a fact and it’s often been said that “compliance is a bad word”. - The big push for AI by non technical leaders is laughable. The people team thinks they are leading the charge in AI adoption but I'd be surprised if anyone on the recruiting team knows how to open a pdf - From what I've heard, new leaders were brought into the people team from Meta and they cleared house of anyone who didn't also come from Meta. Good job building the echo chamber! - promotions are non existent unless you are friendly with the right people - leadership in eng will actively acknowledge certain people are a detriment to the culture and then do nothing about it - I honestly can't keep typing, I'd be here for 5 years telling you all about the issues this place has. - RUN don't walk away from this place

Explore other reviews about Fetch

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits People team seems to genuinely care about employees

Cons

Company sometimes moves too quickly AI isn't a cure all

avatar
Fetch Response
2d
Thank you for sharing your experience. We’re glad to hear that our benefits and the care shown by our People Team have been meaningful parts of your time at Fetch. We also value your feedback regarding the pace of change and the adoption of AI. As the company evolves, we are committed to balancing innovation with thoughtful decision-making, clear communication, and meaningful support for our team members. Thank you for offering your perspective and for being on the journey with us!
1.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, great pto policy, great rewards system, on paper the company looks great

Cons

-incompetent leadership (not all, but a good portion) -bait and switch style hire process -they don't have solid direction on where they are headed so it's a lot of top-down confusion -leaders have heads in the clouds but don't know how the tactical things happen, so there are two different realities amongst execs and the lower level employees doing the work -pay comparisons are questionable -microaggressions, bullying, and bias run rampant as it's not much diversity -absolutely no one knows who does what, so you will spend hours or days finding the right person just to get a task done OR question answered. Causing unnecessary delays and tension. -Because of the ai first nature, a lot of people are hired that don't have a clue what they are doing tactically. So conversations and next steps are written and fueled by ai. -Everyone talks like walking philosopher degrees with unnecessary filler and jargon to SOUND like they know what they are doing, but not enough tactical skill. Semantics are huge here. Because of this, ALOT of miscommunication and confusion happens. -They don't have the proper organization or management tools, just slack heavy... as you can imagine chaos breeds in this space. Everyone says "Welcome to Fetch" instead of just hiring the right leaders to bring structure asap. -The focus is too much on doing whatever to get the job done and hit revenue goals.

3
avatar
Fetch Response
1mo
Thank you for taking the time to share your experience with us. While we are glad to hear that you've enjoyed the benefits and PTO, we are truly sorry to read what you've outlined in the rest of your review. Most importantly, we want to address your mentions of microaggressions, bias, and bullying. We care deeply about creating a safe, inclusive, and welcoming environment for everyone at Fetch, and we take your concerns seriously. We would be grateful for the opportunity to look into this further. Please consider reaching out confidentially to our People Experience team at px@fetchrewards.com so we can support you. We also really appreciate your candid feedback regarding role clarity and leadership direction. We understand how a disconnect between strategy and daily execution can cause unnecessary stress, and your insights are helpful as we continue working to improve our internal structure and communication. Thank you again for your honesty and for helping us recognize where we need to grow.
See reviews by: Helpful|Rating|Date|All