Toxic environment but good pay - Customer Service Representative (CSR) First Citizens Bank Employee Review

Users say... "The benefits are good they match 9% of my 401K and your are vested at 6% immediately." "Great people that helped me learn about the ins and outs of mortgage banking industry through hands on experience." "Pay was good and competitive" "Work life balance is good" "Unlimited PTO for all salary employees." 

Users say... "All: poor management." "No training to navigate the company." "One who doesn’t walk the walk another manager who takes credit for everything" "no bonuses or raises even after excelling annual personal goals and organizational goals." "Upper management is disconnected from the branch and customer base."