Mergers and Acquisitions - Operations Specialist First Horizon Employee Review

3.0
Aug 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Great co-workers and team. Understanding direct supervisors who are responsive to demands outside of work during work hours. For back office, regular and consistent schedule of 8-5 M-F that ends when work ends. Decent PTO package. There are benefits, which is better than having no benefits.

Cons

The benefits could be more competitive, especially the health insurance, given what you're paying for it. Compensation/salary not at all competitive and on the lower end. Archaic technology and systems that make regular tasks more difficult. Poor interdepartmental communication since converting to First Horizon from Iberiabank - lots of unhappy workers and customers, and rightly so. Not a lot of transparency or communication from the top either who come off perversely unfamiliar with the day-to-day goings on of the workers who keep their bank running. TD Bank buying First Horizon the weekend after full systems conversion left sour taste in everyone's mouths after past two years working under stress of pandemic and previous merger. Almost comically disillusioning. No need to return to office for any department other than retail after pandemic but it was forced. Not a lot of room for advancement.

Explore other reviews about First Horizon

5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture Flexibility Team Collaboration Growth Opportunities ERG’s Benefits

Cons

I had a very positive experience overall. If I had to identify an area for improvement, I’d say that as the company continues to grow, there are opportunities to further streamline processes and enhance cross-team communication. That said, it’s a natural part of growth, and I appreciated being part of that evolution.

1.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

The only pro of working at this company is the biweekly paycheck.

Cons

I worked in HR at First Horizon for two years, and my experience showed me a company that consistently prioritized its own interests over those of its employees. The intense micromanagement stems from unrealistic expectations set by senior leadership, creating a high-pressure environment with little regard for work-life balance. The company has also required employees to return to the office full-time, offering virtually no flexibility for remote or hybrid work. That decision speaks volumes about how much value is placed on employee well-being. To make matters worse, I saw instances where previously approved vacation requests—even trips that had already been booked and paid for—were later revoked. Before accepting an offer here, I would strongly encourage you to consider whether this is the kind of culture you want to be part of.

3
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