Getting Bigger Without Getting Any Better - Manager First Tech Federal Credit Union Employee Review

-- Lots of former BoA and Capital One employees in senior and executive roles, especially in the branches. Corporate culture is basically a bank now but with poorer technology, worse pay, and absolutely no brand recognition. We talk about member experience all the time, but $$$ and growth always wins out. Pick one. -- Lack of basic business education among senior leaders. Lots of amateurs hired from unrelated fields with no direct experience, mostly due to below-market comp. Lots of career changers and strong interviewers, but very few seasoned pros at the senior levels being hired in. Long-tenured execs have completely lost touch with the working world at large and say embarrassing things all the time. -- No consequences for poor management and failed projects at upper levels. String of failed IT projects and botched platform updates wreaked havoc for members, yet IT leadership grows by the day. Poor morale and high turnover in the IT/Digital org. Junior employees blamed for terrible execution. -- Recent departures of well liked middle managers in compliance, deposits, and cards due to literally nowhere for them to go. Senior leaders don't make room for advancement. -- No company culture that doesn't come straight out of a TED talk or management book. -- CEO and CFO push growth for reasons nobody knows. Members are getting poor service and platforms and people can't handle the growth, but we keep getting bigger and nobody knows why. We're not getting better, just getting bigger. -- New office out in Hillsboro is very pretty, but is near nothing and doesn't suit 99% of the work that's done. Many more employees are remote now due to the new, further commute defeating the purpose of the move. I spend more time on calls now than I did before. -- Mandatory volunteer hours are well-meaning, but can be annoying to balance with tightening schedules and turns it into a chore.