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First Tech Federal Credit Union

Engaged Employer

Started out fine, turned into a living nightmare. - Member Service Representative (Bank Teller) First Tech Federal Credit Union Employee Review

1.0
Aug 5, 2014
Recommend
CEO approval
Business Outlook

Pros

I liked my former manager, and my fellow employees, it made it tolerable.

Cons

Worked there for over two years! It was hard to make sales goals, especially when we were pushing the "effortless banking" so hard. Who am I supposed to cross sell to when nobody is coming into the branch anymore? Also, felt like a car salesman trying to make my goals because they want you to talk and sell to everyone, even when they don't need any products! Awkward. Too much of a bank feel. Also, in the two years I was there I felt unnoticed. My efforts weren't really recognized, especially with monetary rewards. In over two years I got a whopping 19 cents in raises total. I think my first one was like 9 cents and the later 10. Just crazy for all of the work I was doing. Added tasks when people would quit. Which was all the time! Also, a former employee disclosed to me he made over a dollar more per hour than me! I was there for a year and a half before they hired him, he started out at more per hour and never made his goals! He quit before me too. A little scandaless secret, he never made his goals on his own (maybe got two cross sells) but the lead was doing it for him! And some of them were my hard earned ones. Last but not least, the CEO and other higher ups were just too intense. It's a credit union, not a bank. I just wish they'd remember that!

Explore other reviews about First Tech Federal Credit Union

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Generous employee loan discount, hybrid work schedule, professional development opportunities, Fresh fruit is a nice touch.

Cons

Small desks and crowded to co-workers which creates distraction and difficulty at times to concentrate due to noise. Hotelling desk locations often "raided" of equipment. One day you'll get there and you're all set and the next time docking station of other equipment is gone.

1.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice location, easy access, good D&I

Cons

I worked here for two years, the Pay scale was so low you had to work two jobs if you’re a single person. They have the customer service representatives doing sales, and then find ways to not give sales bonuses because your customer service levels aren’t high enough. I had worked in customer service for eight years and I’m still in customer service at another institution and never have I seen such ridiculous rules. If you have to send a request to another department and they call them back your first call resolution is crap. And remember this is a sales team so they pay you so little and work really hard to not give you a bonus. I talked to a Work coworker who stated that now they don’t get their quarterly bonuses because they have to be at 110% of First call resolution to get the quarterly sales. Bonus makes zero sense.

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