High stress, high turnover - Customer Service Contact Center Representative First Tech Federal Credit Union Employee Review

Generous employee loan discount, hybrid work schedule, professional development opportunities, Fresh fruit is a nice touch.

Small desks and crowded to co-workers which creates distraction and difficulty at times to concentrate due to noise. Hotelling desk locations often "raided" of equipment. One day you'll get there and you're all set and the next time docking station of other equipment is gone.

Nice location, easy access, good D&I

I worked here for two years, the Pay scale was so low you had to work two jobs if you’re a single person. They have the customer service representatives doing sales, and then find ways to not give sales bonuses because your customer service levels aren’t high enough. I had worked in customer service for eight years and I’m still in customer service at another institution and never have I seen such ridiculous rules. If you have to send a request to another department and they call them back your first call resolution is crap. And remember this is a sales team so they pay you so little and work really hard to not give you a bonus. I talked to a Work coworker who stated that now they don’t get their quarterly bonuses because they have to be at 110% of First call resolution to get the quarterly sales. Bonus makes zero sense.