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Firstsource Solutions

Engaged Employer

Try at your own risk - Customer Support Associate Firstsource Solutions Employee Review

1.0
Oct 3, 2025
Recommend
CEO approval
Business Outlook

Pros

offers good benefits such as work-from-home opportunities and frequent employee engagement activities. Some boses are kind and considerate ,

Cons

Salary offers are not transparent, and the working environment faces many issues, including unprofessional staff behavior and supervisor bias, which can affect fairness and growth. Account incentives are very low and hard to get if account is not stable, No yearly appraisal, some are project base.

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Firstsource Solutions Response
8mo
Thank you for sharing your feedback. At Firstsource, our compensation structure is designed based on clearly defined internal frameworks and aligned to prevailing market benchmarks. Salary variations may occur depending on factors such as the complexity of the role, skill requirements, and business needs. We value transparency and continuously work towards ensuring that all aspects of our compensation and incentive structures are communicated clearly during the hiring process. Your feedback helps us further strengthen this effort.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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