Is Firstsource Solutions a good company to work for as a Customer Support Associate?

Customer Support Associate professionals working at Firstsource Solutions have rated their employer with 3.6 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Support Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Support Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Support Associate employees well?

Customer Support Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 18 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Support Associate salaries at Firstsource Solutions.

How happy are Customer Support Associate professionals working at Firstsource Solutions?

75% of Customer Support Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 19% in the past 12 months. Customer Support Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.1 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

Firstsource Solutions Customer Support Associate reviews

3.6

75% would recommend to a friend

(18 total reviews)

Ritesh Idnani

69% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Support Associate employees have rated Firstsource Solutions with 3.6 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Support Associate professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Support Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

18 reviews

5.0

Jun 24, 2026

Best career opportunity with room for growth

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

Best carrer opportunity to start and grow within this organisation.

Cons

No cons everything is good

4.0

Jun 23, 2026

Na

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

For someone working as a Customer Service Associate, Firstsource can be a good place to build communication skills, customer handling experience, and process knowledge, especially in the early years of a career.

Cons

High performance targets – Customer satisfaction, productivity, and quality metrics can be demanding. Work pressure – Peak call volumes and difficult customer interactions can make the job stressful.

1.0

Oct 3, 2025

Try at your own risk

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

offers good benefits such as work-from-home opportunities and frequent employee engagement activities. Some boses are kind and considerate ,

Cons

Salary offers are not transparent, and the working environment faces many issues, including unprofessional staff behavior and supervisor bias, which can affect fairness and growth. Account incentives are very low and hard to get if account is not stable, No yearly appraisal, some are project base.

Firstsource Solutions Response

8mo

Thank you for sharing your feedback. At Firstsource, our compensation structure is designed based on clearly defined internal frameworks and aligned to prevailing market benchmarks. Salary variations may occur depending on factors such as the complexity of the role, skill requirements, and business needs. We value transparency and continuously work towards ensuring that all aspects of our compensation and incentive structures are communicated clearly during the hiring process. Your feedback helps us further strengthen this effort.

Viewing 1 - 3 of 18 Reviews

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