4mo
Thank you for sharing your feedback. We’re pleased to hear you valued the people around you. We’re sorry to read that your experience felt overly focused on numbers, and that goals felt unachievable. In operational roles we do have to set targets to meet client expectations and keep service consistent, but they should be realistic, clearly explained, and backed by the right support. Your comments have been shared with the relevant teams so we can reflect on how goals are set, how changes are communicated, and how leadership support is experienced day to day.