Is Firstsource Solutions a good company to work for as a Team Leader?

Team Leader professionals working at Firstsource Solutions have rated their employer with 4.5 out of 5 stars in 162 Glassdoor reviews. This is a higher than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Team Leader Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Team Leader interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Team Leader employees well?

Team Leader professionals rate their compensation and benefits at Firstsource Solutions with 4.2 out of 5 stars based on 162 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Team Leader salaries at Firstsource Solutions.

How happy are Team Leader professionals working at Firstsource Solutions?

95% of Team Leader employees at Firstsource Solutions would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Team Leader professionals have also rated Firstsource Solutions with a 4.4 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (147) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 128 reviews)); "Good work culture and learning" ((in 98 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 43 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 20 reviews))

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Firstsource Solutions

Firstsource Solutions Team Leader reviews

4.5

95% would recommend to a friend

(162 total reviews)

Ritesh Idnani

97% approve of CEO

97% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.5

Senior management

4.5

Career opportunities

4.4

Culture & values

4.4

Work/Life balance

4.2

Compensation and benefits

Team Leader employees have rated Firstsource Solutions with 4.5 out of 5 stars, based on 162 company reviews on Glassdoor. This indicates that most Team Leader professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Team Leader professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

162 reviews

4.0

Apr 28, 2026

Nice place to work

Team leader

Recommend

CEO approval

Business Outlook

Pros

Diverse work culture Employee centric Fairly paid Management is open and approachable

Cons

Nothing really. Start working and you will get to know

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the diverse and employee-centric culture, along with fair compensation and approachable management. These are strong positives that contribute to a healthy work environment.

3.0

Apr 7, 2026

Organisation Review

Team leader

Recommend

CEO approval

Business Outlook

Pros

Good Opportunity to learn and develop the Carrer, Adoption of AI tools and embedding it on the work platforms

Cons

Job security and training methods should be focused on a better scale

5.0

Apr 7, 2026

Great place to work with supportive leadership

Team leader

Recommend

CEO approval

Business Outlook

Pros

Good learning opportunities and exposure to diverse challenges

Cons

Process improvements could be standardized further across teams

Firstsource Solutions Response

2mo

Thank you for your feedback. It’s great to hear that you value the learning opportunities and exposure to diverse challenges.

Viewing 1 - 3 of 162 Reviews

Jobs at Firstsource Solutions

Sr. Revenue Cycle Billing Specialist

United States

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Collection Representative

Customer Service Representative

Bilingual Patient Financial Assistance Specialist (Onsite) - Spanish/English

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Firstsource Solutions Team Leader reviews

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Nice place to work

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Great place to work with supportive leadership

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