Slowly Sinking Ship - Solution Consulting Five9 Employee Review

2.0
May 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Great Customer Base and solid Cloud Operations Giving inexperienced employees a shot (for good and ill)

Cons

Product is dated and falling behind its competitors. AI solutions are especially limited. C-Suite does not have a viable strategy (they have strategies, they are not viable). Nepotism/Cool Kids Club is a serious problem. Many long term experienced employees have been pushed out for folks connected a small group of newly minted inexperienced leaders who are over their heads (To provide context and factual back up, one of these leaders promised to unify all the sales processes in the summer of 2024. They failed at that and have brought in 3 different consulting companies to help restructure the business, unify processes and construct a viable long term strategy). I could provide many other examples similar to this.

Explore other reviews about Five9

5.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Treats you great. Control of your own schedule

Cons

Challenging clients, a lot of adversity based on escalation.

1.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Not a single pro, this company is awful

Cons

- Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

4
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