Just say NO! - Sales Account Manager Flashbay Employee Review

Thank you for taking the time to share your feedback with us on Glassdoor and we are sorry to hear you did not enjoy your time working at Flashbay. Based on the feedback you’ve shared, it seems Flashbay may have been your first office based job and an office based environment may not be suited to you. As with many jobs our working hours are fixed and employees are not legally permitted to work overtime therefore the use of the clock in/out system is necessary to ensure this does not occur. Our goal is to offer a supportive and motivating work environment for all employees which includes providing lots of feedback to all new starters to get them off to the best possible start and help them achieve their targets. We regularly receive feedback from both current and previous employees that Flashbay is a great place to start a career in sales. During the interview process we are always very open about the level of activity that will be required and as in any sales role there are KPIs and targets to be achieved every month. Communicating with customers by phone is an important part of the job as it allows individuals to build a relationship with their customers, this is why we encourage our Sales Account Managers to aim for around 20 calls per day. Candidates who have worked in sales before are always happy to hear that they will have the benefit of managing warm leads from inbound enquiries rather than having to cold call or develop their accounts and markets for themselves. We pride ourselves on our excellent customer service which is reflected in our 5* Trust Pilot rating and our customers expect a high level of service and therefore it's important we are available to them during our opening hours. Hence, if an employee wishes to take vacation they must arrange for a colleague to cover their inbox to ensure a customer is replied to in a timely manner. Similarly if there is a holiday for some states but not others, it's important we have a small team of employees working to service any customers who are also working. On these occasions, employees have the option to volunteer to work and receive a day in lieu which is common practice in many organisations. We offer a competitive basic salary as well as a generous commission scheme, including a commission accelerator scheme, and monthly cash prizes for competitions. We aim to provide an accurate predication of total earnings to prospective employees and therefore the earning potential mentioned in our job adverts and discussed during interviews is based upon the earnings of current employees during their first year of employment. We review these numbers regularly to ensure they're up to date. We actively encourage all of our employees to provide feedback, both positive and negative, on a regular basis including during their Exit interview. If you feel there is additional information that you did not share prior to your departure that you feel would be of benefit to Flashbay, then please send an email to hr.us@flashbay.com. We welcome the opportunity to discuss this further.